Customer Service Representative

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Type of Position: Clerical Workstudy Position: No Job Type: Regular Work Shift: Day Shift (United States of America) Sponsorship Available: No Institution Name: University of Arkansas at Little Rock The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation. Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180. For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180. Department: Admissions Department's Website: Summary of Job Duties: The Customer Service Representative will be responsible for interacting with prospective students and their families, providing exceptional customer service via phone and email, and other assignments as designated. This position is governed by state and federal laws, as well as, agency/institution policy. Qualifications: Required Education and/or Experience: The formal education is equivalent to a high school diploma or GED; Two (2) years of experience in customer service, admissions/recruitment, or related field. OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS. Job Duties and Responsibilities: Answer incoming calls and forward to the appropriate staff member if necessary and/or document all messages; Assist students with admission, onboarding, and next steps questions via phone and email; Assist with customer service departmental goals by supporting other employees and/or student workers when needed; Provide logistical support for event planning, implementation, and assessment when needed; Complete project tasks lists in a timely and precise manner; Process incoming and outgoing mail; Assist with data entry, imaging, and electronic filing utilizing proprietary databases; Pick up/deliver documents to UA Little Rock personnel on campus as needed; Perform other duties as assigned. Knowledge, Skills, and Abilities Knowledge and experience with office administration and reception; Knowledge and experience with databases, spreadsheets, and word processing; Ability to develop, interpret, and apply policies and procedures; Ability to communicate both orally and in writing; Ability to use customer service initiatives to clients and campus community; Independent worker and a team player; Excellent organizational skills; Ability to work a flexible schedule which may include some nights and weekends; Additional Information: Salary Information: $25,773 Required Documents to Apply: Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume Optional Documents: Special Instructions to Applicants: Recruitment Contact Information: Brooke Magallanes, Interim Director for Admissions, bamagallanes@ualr.edu All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Criminal Background Check, Financial Credit Check, Sex Offender Registry, Substance Abuse Testing The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. Constant Physical Activity: Balancing, Crouching, Feeling, Grasping, Hearing, Kneeling, Lifting, Manipulate items with fingers, including keyboarding, Pulling, Pushing, Reaching, Repetitive Motion, Sitting, Standing, Talking, Walking Frequent Physical Activity: Manipulate items with fingers, including keyboarding, Sitting, Talking Occasional Physical Activity: Lifting Benefits Eligible: Yes The University of Arkansas System is a comprehensive, publicly-supported higher education institution composed of 18 unique campuses, divisions and administrative units that share the singular goal of serving Arkansas residents and others by developing and sharing knowledge to impact an ever-changing world. The UA System provides access to academic and professional education, and develops intellectual growth and cultural awareness in its students, staff and faculty. The system further promotes an atmosphere of excellence that honors the heritage and diversity of our state and nation. It provides students, researchers and professionals with tools to promote responsible stewardship of human, natural and financial resources in Arkansas and around the globe, and with workforce-relevant knowledge to enhance economic development efforts that improve the overall quality of life and societal well-being. Universities University of Arkansas, Fayetteville University of Arkansas at Little Rock University of Arkansas for Medical Sciences University of Arkansas at Monticello University of Arkansas at Pine Bluff University of Arkansas at Fort Smith The University of Arkansas System eVersity Two-Year Colleges Phillips Community College of the University of Arkansas University of Arkansas Community College at Hope-Texarkana University of Arkansas Community College at Batesville Cossatot Community College at the University of Arkansas University of Arkansas Community College at Morrilton University of Arkansas Community College at Rich Mountain University of Arkansas Pulaski Technical College Other Units University of Arkansas System Division of Agriculture Arkansas Archaeological Survey Criminal Justice Institute Arkansas School for Math, Sciences, and the Arts University of Arkansas Clinton School of Public Service Arkansas Research and Education Optical Network (ARE-ON)

Salary : $25,773