What are the responsibilities and job description for the Collections Specialist position at University of Arkansas?
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Type of Position:
Staff (Non-Classified)Workstudy Position:
Job Type:
Work Shift:
Sponsorship Available:
Institution Name:
The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.
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Department:
Department's Website:
Summary of Job Duties:
accounts in the Bursar’s Office. This position requires analytical thinking, attention to detail
and organization. They must have exceptional communication skills and customer services
skills in the performance of all assigned duties and maintain responsiveness to the needs of
external and internal customers through courteous and professional behavior. This position
is governed by state and federal laws and agency/institution policy.
Qualifications:
Required Education and/or Experience:
A bachelor’s degree in general business, finance, accounting, or a related field;
At least two (2) years of experience in accounting and customer services.
Technical experience is required.
At least two (2) years of experience in accounting and customer services.
Technical experience is required.
Preferred Education and/or Experience:
Experience in higher education;
Experience in working in a positive team environment with
strong interpersonal and relationship skills;
Experience with Banner or other higher education applications.
strong interpersonal and relationship skills;
Experience with Banner or other higher education applications.
Job Duties and Responsibilities:
- Assist students via phone, in person, and email (including studentaccounts@ualr edu) with questions, issues, and concerns about their accounts;
- Provide efficient and positive customer service to all students, faculty, and staff;
- Prepare statements of accounts for students and collections agencies as needed;
- Process all tuition discount forms for UA System employees and/or family members;
- Work with Records and Registration and Financial Aid regarding all consortium courses;
- Bills and reconciles Clinton School revenue and Foundation scholarships in conjunction with Financial Aid;
- Manage collections processes, including notifying students of the collection process, process accounts to a collection agency, maintain collections records (including bankruptcies, and work with the collection agencies for accurate balances and reconciliation of billing statements;
- Manage debt set-off program and all correspondence including yearly submission and monthly reconciliation to the Arkansas Department of Finance and Administration; Notify collection agencies of any debt set-off payments;
- Create journal vouchers/credit memos to correct accounting errors, incorrect posting or deposits;
- Maintain internal payment plans for students;
- Post all debt set-off and collections payments to students' accounts;
- Monitor, reconcile, and adjust special accounts (Clinton, Washington Center, Study Abroad)
- Work flexible hours as needed during peak times;
- Other duties as assigned.
Knowledge, Skills, and Abilities:
- Possess superior verbal and written communication skills and interpersonal skills;
- Must be self-motivated, creative. customer-service focused, and detail-oriented;
- Demonstrate ability to work in a fast-paced multi-tasking environment;
- Knowledge of customer services techniques;
- Ability to be proficient in the use of information technology applications;
- Must be organized and able to work on multiple projects at once while staying on track and producing results as scheduled;
- Ability to comprehend and assimilate technical and business-related documents;
- Ability to work alone, in a group, and work as a team player;
- Ability to coordinate and collaborate with other departments;
- Knowledge of accounting principles and database management;
- Knowledge of applicable laws, regulations, and policies of assigned section;
- Ability to deal with high-pressure situations while maintaining professional behavior;
- Ability to conduct research, perform basic quantitative quality assurance reviews. and prepare reports;
- Ability to exhibit strong organizational skills;
- Ability to apply policies and procedures and other applicable regulations associated with assigned department or program;
- Ability to effectively communicate in person, over the phone, and in writing to all customers, while providing excellent customer service.
Additional Information:
Please upload all required documents in the "Resume" attachment section of your application (before hitting the submit button), if you want to be considered for this position.
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
All application materials must be uploaded to the University of Arkansas System Career Site
UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
The University of Arkansas at Little Rock is an equal opportunity employer committed to a diverse workforce.
The University of Arkansas at Little Rock is an equal opportunity, affirmative action employer and actively seeks the candidacy of minorities, women, veterans, and persons with disabilities. Under Arkansas law, all applications are subject to disclosure. Persons hired must have proof of legal authority to work in the United States.
Constant Physical Activity:
N/AFrequent Physical Activity:
Occasional Physical Activity:
Benefits Eligible:
Collections Representative
America's Car-Mart -
Little Rock, AR
