What are the responsibilities and job description for the Dispatcher position at University of California - San Francisco Campus and Health?
Security Services
Full Time
82953BR
Job Summary
Our Dispatcher / Telecommunications Communications Assistant is responsible for dispatching Security Services Personnel to emergent and non-emergent calls for service. Collaborates with UCPD dispatch on calls for service response. Answers emergency and non-emergency phone calls from the community, and public safety dispatch entity, UCSF Health staff, patients, and visitors requesting assistance and information. Communicates overhead pages for some emergency alerts. Dispatches emergency code responses. The Security Services department operates on 24 hours / 7 days a week. One must be able to work various shifts and days of the week including weekends and work at multiple San Francisco locations.
The final salary and offer components are subject to additional approvals based on UC policy. To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles) Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Required Qualifications
- High School Diploma or GED.
- Valid California Driver's License.
- Ability to de-escalate angry, uncooperative callers or persons presenting at the front desk.
- Must be able to work shift work for a 24/7 security services operation, and to orient to variable UCSF security services locations, as assigned (personnel are awarded shifts based upon a seniority shift bid process).
- Must be able to pass background as employees have access to sensitive patient information and property.
- Ability to perform several related tasks simultaneously.
- Ability to learn and become proficient in the use of computer-based records management systems.
- Ability to acclimate to work in a high-pressure, high-call-for-service environment, occasionally, where there may be contact with individuals who are in crisis.
- Ability to work onsite in San Francisco.
Preferred Qualifications
- Experience monitoring radio communications, and transmitting on two-way radio/overhead microphone equipment.
- Ability to operate CCTV monitoring system.
- Prior communication dispatch experience.
- Past work experience in a security or medical facility is a plus.
License/Certification
License: Valid California Drivers License
About UCSF
At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values
UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity
The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization
Health
Job Code and Payroll Title
004722 BLANK AST 3
Job Category
Administrative Support, Security and Public Safety, Support Services
Bargaining Unit
Teamsters Local 2010 - Clerical and Allied Services Unit (CX)
Employee Class
Career
Percentage
100%
Location
San Francisco, CA
Campus
Mission Bay (SF)
Work Style
Fully On-Site
Shift
Variable
Shift Length
8 Hours
Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.