What are the responsibilities and job description for the Patient Navigator position at University of North Carolina at Chapel Hill?
Posting Information
Department
ASOD Clinical Operations-431500
Career Area
Administrative/Clerical Support
Is this an internal only recruitment?
No
Posting Open Date
04/03/2024
Application Deadline
04/17/2024
Position Type
Permanent Staff (SHRA)
Position Title
Admin Support Associate - Journey
Salary Grade Equivalent
GN04
Working Title
Patient Navigator
Position Number
20025254
Vacancy ID
P018900
Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week
40
Work Schedule
Monday – Friday; 8am – 5pm
Work Location
Chapel Hill, NC
Position Location
North Carolina, US
Hiring Range
$32,559 - $37,000
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.
Position Summary Information
Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
The UNC Adams School of Dentistry Office of Clinical Operations is responsible for overseeing patient care, providing quality assurance, maintaining infection control, administering regulatory compliance and preserving fiscal stability. The Office of Clinical Operations is an integral part of the School and their primary mission is to provide the highest quality education and training to students and to provide the highest quality dental treatment available for patients.
Position Summary
The Patient Navigator serves as a single point of contact for DDS and Dental Hygiene students, patients, and caregivers to provide resources and assistance with accessing clinical and supportive care services within ASOD. Facilitates patient appointments, including those made with labs, diagnostic areas, and specialty clinics.
This position is responsible for scheduling, canceling, modifying, and reconciling appointments for Pre-doctoral and Hygiene clinics. Responses to student/patient request using In-Basket (Internal messaging system) and the providers’ work queue treatment plan. Update, prepare and distribute appointment information to patients, students, and staff.
Input EPIC Templates for DDS providers. Modify templates based on clinic closures and schedule changes. Follow established procedures for screening incoming/outgoing appointment-related telephone calls and directing them to the appropriate staff/department and checking voicemails and responding to patients’ messages. Provide patients with appointment confirmation and necessary details regarding their appointment via EPIC after visit summary (time, date, location, provider, etc.)
Collects and validates payments and verifies Medicaid Eligibility and Delta Dental Insurance. Validates authorized credit card acceptance and review checks for appropriate information for acceptance.
This position is responsible for scheduling, canceling, modifying, and reconciling appointments for Pre-doctoral and Hygiene clinics. Responses to student/patient request using In-Basket (Internal messaging system) and the providers’ work queue treatment plan. Update, prepare and distribute appointment information to patients, students, and staff.
Input EPIC Templates for DDS providers. Modify templates based on clinic closures and schedule changes. Follow established procedures for screening incoming/outgoing appointment-related telephone calls and directing them to the appropriate staff/department and checking voicemails and responding to patients’ messages. Provide patients with appointment confirmation and necessary details regarding their appointment via EPIC after visit summary (time, date, location, provider, etc.)
Collects and validates payments and verifies Medicaid Eligibility and Delta Dental Insurance. Validates authorized credit card acceptance and review checks for appropriate information for acceptance.
Minimum Education and Experience Requirements
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Required Qualifications, Competencies, and Experience
Must have excellent interpersonal skills and communication skills. Must be able to multi-task and work with a diverse group of individuals. Must be able to work independently with minimal supervision, demonstrate initiative, and use sound judgment.
Preferred Qualifications, Competencies, and Experience
Prior work experience in healthcare.
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Salary : $32,559 - $37,000
