What are the responsibilities and job description for the Front Desk Receptionist position at University Orthopedics?
Job Title: Front Desk Check In & Check out Receptionist
Reports to: Site Manager
GENERAL SUMMARY OF DUTIES:
The work in this position contributes to the patient’s overall successful interaction within the office. Exceptional people skills are a must. This is a full-time position working 40 hours per week with competitive compensation and generous benefits. Could be scheduled any shift between 7:00am and 7:00pm, depending on department and patient volume.
Essential Job Functions:
- Locate and process referrals at the time of visit
- Complete patient check-in and check-out for a specific office location and pod
- Schedule follow up appointments at UOI locations/offices
- Facilitate appointment scheduling for external referrals
- Check in upon arrival to clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtains necessary signatures.
- Collect co-pays and patient account balance and collection balance.
- Answering front desk telephones and directs calls as appropriate.
- Print schedules and superbills for next-day provider visits.
- Batching out at the end of the shift and verifying co-pays with cash collected.
- Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source and monitoring clinical inboxes.
- Obtains verification of DME benefits.
- Demonstrates expected Customer Service behaviors
- Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers and physicians.
- Maintain a professional appearance and work environment
- Additional duties as assigned by the Manager to meet department needs
Requirements:
- High school diploma or equivalent
- At least 1 year of medical receptionist or administration experience preferred
- Excellent communication and interpersonal skills
- Excellent customer service skills
- Knowledge of MS Office and EMR systems/ practice management systems
- Knowledge of insurance eligibility and verification
- Motivated individual with team approach
- Must be able to travel to all sites if/when necessary.