What are the responsibilities and job description for the Call Center Agent position at UPMC?
UPMC welcomes your application to join our team as a part-time Call Center Agent! Available for all shifts, with a primary focus on the 2nd shift. Includes working holidays and weekends. Apply today and work alongside a phenomenal team at UPMC!!
Responsibilities:
- Responds to emergency situations by following specific protocols, including overhead announcements, pager notifications, phone calls, and mass notification software.
- Organizes communication between UPMC Hamot and regional hospitals to streamline patient transfers while maintaining top-quality care.
- Provides service to the UPMC Hamot community, patients, families, and staff, ensuring the confidentiality and integrity of all data through physical and electronic measures.
- Utilizes Call Center applications for effective inter and intra-communication, including call transfers, overhead announcements, patient transfers, after-hours answering service, staff paging, and centralized scheduling.
- Acts as an answering service representative for multiple Specialty and Primary Care agencies, offering after-hours support and following protocols set by physician office management.
- Communicates customer and staff complaints or concerns to the Call Center Supervisor/Coordinator or Lead Call Center Agent.
- Manages inventory of special needs patient equipment, including signing equipment in and out and maintaining accurate records.
- Provides after-hours call-out service and support for multiple Specialty and Primary Care agencies, adhering to protocols established by physician office management.
Salary : $1,000 - $1,000,000
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