What are the responsibilities and job description for the Food Service Liaison position at UPMC?
UPMC is excited to consider your application for the Food Service Liaison position! This flex, full-time role features 1st & 2nd shifts from 6:00 AM to 2:30 PM and 11:00 AM to 7:30 PM. The position also includes every other weekend and rotating holidays. Apply today to join a great team and receive a robust Totals Reward package!!
Responsibilities:
- Communicates patient concerns or issues to supervisor or clinical staff promptly to ensure swift resolution and patient satisfaction.
- Handles all phone calls with professionalism, using effective telephone skills to address inquiries and follow up on issues until resolved.
- Processes nutrition care orders according to established procedures, ensuring accuracy and timeliness to support patient dietary needs.
- Troubleshoots and resolves interface issues with diet orders, coordinating with technical support for software and printer problems as needed.
- Prepares tray tickets for food assembly following workflow procedures to maintain efficiency and accuracy in meal service.
- Assists patients with menu planning in a friendly and helpful manner, adhering to diet orders to meet individual nutritional needs.
- Maintains detailed record-keeping and prepares reports as assigned to ensure accurate documentation and compliance with procedural standards.
- Reports software and printer issues to the appropriate IS individual or group promptly to minimize disruptions and maintain operational efficiency.
Salary : $17 - $25
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