What are the responsibilities and job description for the Concierge Manager position at URBN Playground?
URBN Playground is a full-service amenity management, consulting, technology, and staffing firm headquartered in New York City. We built this company upon our passion for putting the human touch into amenity management. URBN Playground focuses on designing and delivering experiences, lifestyles, and moments that build connection and community – within cities, neighborhoods, and buildings.
https://www.urbnplayground.com/
Concierge Manager - Residential Building - New Rochelle, NY
In addition to accomplishing the shift duties of Concierge as described below, the Concierge Manager is responsible for
- Ensuring the team delivers amazing customer service with a hospitality-focused,customer-first mindset
- Onboarding and training new team members, and provide ongoing coaching and
proactive feedback - Prepare monthly staffing schedules, and coordinating for any changes coverage for scheduled and unscheduled time off
- Monitoring/approving timecards
- Providing constructive, respectful, and clear coaching to team members
- Ensuring all health and safety procedures are adhered to according to building policy, company policy, and law
**Must be willing to work weekends and occasional overnights**
Concierge Team Duties
Responsible for attending to residents and engaging with them to ensure they have a top-notch experience while living in their building, neighborhood and city. The Concierge team's mission is to provide outstanding customer service to residents and staff to enhance their experience through direct communication and hospitality. The team will act as the liaison between residents, our staff, and building management at different levels. As the “first face” that is seen, the Concierge team will be the main point of contact for our residents.
- Greet all residents by name upon their arrival, delivering high-quality customer service
- Maintain the security of the building: register guests and delivery people and announce their arrival to the resident(s) they are visiting
- Monitor building security via cameras and inform building management of necessary situations Receive complaints from residents regarding building issues (i.e. smoking, loud music, safety issue, etc.)
- Communicate your responses/resolution to building management and to your manager as needed
- Communicate open complaint situations to building management for assistance when necessary
- Manage the packages coming into the building and inform residents when packages have arrived using building software.
- Act as the forward reception for potential residents coming for tours and interested in leasing apartments
- Ensure residents know about the URBN app, and help residents learn how to use the app to sign up for building events and unique services
- Make restaurant reservations, inform residents of local events and tourism, and provide entertainment opportunities
You’re Good At:
- Excellent written and verbal communication skills
- Managing people to get things done
- High level data and computer skills
- Great customer service orientation
- Strong critical thinking and creative problem-solving skills
- Ability to connect at all levels with clients, residents, and URBN team members
You'll Need:
- 1 years manager/supervisor experience, preferably overseeing a concierge team
- High school diploma required; college diploma strongly preferred
- Prior hospitality experience and/or residential concierge/front desk
- 2-3 years customer service
- Ability stand at a desk for 8 hours
- Knowledge of and ability to learn the community and local area
- Excellent time management skills
- Ability to lift 40 pounds, and to carry for short distances
- Additional language skills a plus
Full-time. Starting salary of $54-58k, plus medical/vision/dental plans, paid time off, paid sick days, commuter benefits, and more!
Salary : $54,000 - $58,000
Concierge
MMS Group -
New York, NY
