What are the responsibilities and job description for the Guest Service Agent position at US AMR-Jones Lang LaSalle Americas, Inc.?
Are you seeking a position where you can make a genuine impact on the guest experience? We have an exhilarating opportunity waiting for you in the beautiful city of Chicago, IL! As a Part-time Guest Service Agent, you'll embark on a journey that combines impeccable service, genuine hospitality, and the chance to create unforgettable moments for visitors from around the world.
In this role, you will provide a welcoming approach to all employees and visitors while efficiently managing lobby areas to accommodate employee and guest needs. You will provide friendly, knowledgeable, and courteous first impressions to guests and visitors while anticipating needs. Our Guest Service Agent verifies identity, and the visitor management System (checking in and out), and provides general information and directions.
Schedule: Monday - Friday 8 a.m. - 1:30 p.m. (25 hours).
Pay $20-21 hourly.
Location: 77 W Wacker Dr. Chicago, IL.
What will some of your day look like?
Greet / host / provide support for guests, visitors, and Associates.
Issue temporary access badges
Assist associates and contractors with badging access
Building/Campus/Area Information Center
Respond and follow through to requests for information and communicate with all levels of management with minimal supervision
Organizes and maintains lobby / front desk areas
Resolve problems associated with all building services including janitorial, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.
Assists with the coordination and scheduling of office/building maintenance activities including luggage storage, lost & found, and umbrella management
Works collaboratively within the facility management and transportation team
Anticipates and responds to Client’s needs and concerns
Identify potential risks and escalate, to ensure no incident or disruption to the Client’s operations
Additional job duties, as requested
Who are we looking for?
Required
High school diploma or GED
2 years’ experience in Hospitality, Soft Services, or Operations
The ability to manage multiple priorities and deliver results in a fast-paced environment.
Proficient skills in Google Suite (Sheets, slides, docs, and Gmail).
Preferred
Commercial real estate industry knowledge
Salary : $20 - $21
