Senior General Manager

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Job Responsibilities: Operations – Inspects properties and equipment to determine extent of service and equipment required. Recommends, justifies, develops and coordinates projects that enhance the value of the office buildings. Works with Chief Engineer to assign employees to duties such as maintenance, repair, or renovation and obtains bids for additional work from outside contractors, pursuant to client and Jones Lang LaSalle guidelines. Capable of managing major construction projects such as lobby renovations, garage membrane resurfacing, elevator upgrades, façade repairs, etc. Reviews construction specifications or plans, obtaining advice from the Chief Engineer, Operating Engineers and/or engineering consultants. Competitively bids and prepares all service contracts to assure high quality and cost-effective services. Assembles and analyzes contract bids, and submits bids, recommendations and standard form contract agreement to authorized signor for execution. Acts as primary contact for service contractors and vendors. Participates in group bid process as appropriate. Approves purchases of supplies and equipment for use at managed office buildings. Inspects all properties on a regular basis to ensure building operations are performing according to Jones Lang LaSalle standards and procedures. Assists in the completion and approves annual submissions for the Jones Lang LaSalle Property Awards Program and industry awards (e.g., BOMA TOBY award.) Directs the development, revision and implementation of property manuals and on-line systems. Ensure that emergency evacuation procedures are in place and life safety systems are operating effectively and property specific system is kept updated on a regular basis. Assists Chief Engineer in meeting the assigned criteria within the Engineering Audit. Assures compliance with Compliance Excellence Program with the assistance of the Property team . Assures compliance with Jones Lang LaSalle policies, procedures and standard practices. Ensures the correct preparation of equipment leases and maintenance agreements. Oversees the arrangements for alterations to, or maintenance, upkeep, or reconditioning of properties as specified in the operating budget, management plan and/or management services agreement and of leased premises as dictated by lessee's agreement. Financial – Assist in preparation of and/or review the annual jurisdictional forms and filings as required. (i.e. Income & Expense, Real Estate Tax payments, Property Tax fillings, etc. Prepares and implements the annual budget, to include revenue, operating expenses, and capital expenses. Supports Brokerage team in the review of lease proposals, lease language, lease discussions and negotiations, and is responsible for lease administration process. Upon execution of the Lease, GM assists the Project Manager (if applicable) in the tenant construction coordination process, prepares the set-up of accounting information to collect specified rents and develops lease abstracts. Maintains intimate knowledge of lease agreements; ensures compliance from an accounting standpoint and acts upon from an operations point of view. Works with Client Accounting Services (CAS) in Westmont to manage the accounting process and directs on-site bookkeeping functions and collection process. Assist CAS in the development of written policies and procedures for tenant rent collections and extension of credit terms to tenants within client parameters. Participates in second level collection discussions and writes default letters consistent with obligations and rights within the Lease. Reviews account aging reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures. Coordinate with client to determine required actions. Prepares and/or reviews adjustments to tenant billing process. Has a strong knowledge and understanding of CPI increases, CAM Reconciliation, escalations, recoveries, special, etc. Prepares and/or reviews financial statements and reports on status of office buildings such as occupancy rates and dates of expiration of leases. Prepares and/or reviews financial reports for client on monthly, quarterly, and annual basis complying with requirements in management services agreement. Analyzes financial statements to project future financial position and budget requirements. Client/Tenant Service - Maintains role as a secondary contact for tenants relative to tenant service requests. Proactively meets with tenant representatives on scheduled basis. Communicates regularly with the Property team, providing necessary support and information to this primary tenant contact. Prepares and/or reviews periodic inventory of building contents and property condition, and forwards listing to client for review. Business Development – Cross-sells all Jones Lang LaSalle services. Participates in regional and national property management initiatives. Participate in the local and regional business and real estate community to promote Jones Lang LaSalle’s reputation and capabilities to prospective tenants and clients. Support the Regional Manager in new business presentations and RFP responses. Management – Develops, gains consensus for, and implements the Management Plan for assigned assets. Establishes written goals and objectives for employees directly reporting to the role of Senior General Manager. Conducts periodic formal and informal performance evaluations. Develops training program and career path for property employees. Assures succession planning. Employs or contracts for onsite management and engineering personnel, as delineated within the operating budget, management plan and/or management services agreement. Submits hiring recommendations to Group Manager and/or Regional Manager for approval. Manages the development of a Quality Tenant Service ("QTS") program. And oversees the implementation of the QTS program at assigned buildings. Capable of independently managing a portfolio of three (3) or more buildings and associated property team(s) Directly supervises employees reporting to the assigned buildings. Carries out supervisory responsibilities in accordance with the policies enumerated within the Jones Lang LaSalle Personnel Handbook and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Knows, understands, and sets an example relative to the policies within the Jones Lang LaSalle Personnel Handbook. Misc. - Any and all other duties and tasks assigned. Education/Training: Associate or bachelor’s degree required Advanced degree a plus. Industry accreditation and/or designation a plus. Years of relevant experience – Minimum of eight (8) years of commercial real estate or property management experience including budget preparation/financial reporting, familiarity with building systems, lease negotiation, documentation, and administration. Must have at least five (5) years’ experience at managing people; specifically, a staff of four (4) or more. Skills and Knowledge: Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), general business periodicals, professional journals, technical procedures, or government regulations. Ability to produce well-written reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from senior level management, clients, customers, peers, and the general public. Ability to calculate figures and amounts such as discounts, interest, commissions, prorations, percentages, basic calculation of measurement of rent, parking fees, late fees, and volume. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to analyze, interpret and explain financial statements and calculate dollar and percentage variances. Possesses proven financial and accounting acumen. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with variety of concrete variables in situations where only limited standardization exists. Ability and respond to and interpret a variety of instructions furnished in written, oral, diagram or schedule form. Strategic thinker with strong implementation orientation. Other abilities: Ability Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by the Client. Must have working knowledge in various budget applications. Certifications/licenses: LEED AP/Accreditation required. Obtain the required real estate license within your jurisdiction, i.e. a salesperson license or a property management license. Physical work requirements and work conditions: In compliance with The Americans with Disabilities Act (ADA), the General Manager’s responsibilities are such that in order to perform the required work in a safe and satisfactory manner, the following minimum physical requirements apply: Is regularly required to sit for long periods of time. The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl. Reading Video Display Terminals, order forms and other written documents. Lifting a minimum of thirty-five (35) pounds. Using and accessing stairwells during emergencies. Using keyboards for typing and computer input. Hearing, speaking, and answering the office telephone system. Location: On-site –Washington, DC If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Flexible and Remote Work Arrangements may be available About JLL – For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.