What are the responsibilities and job description for the FRONT DESK RECEPTIONIST position at US Foot and Ankle Specialists?
The Medical Front Desk Receptionist provides essential support and administrative services to the office, the doctors, and the patients in a fast-paced Doctor’s office. This person will be involved in a wide spectrum of tasks including patient customer service, scheduling, data entry, managing electronic health records, and patient education.
Required Skills and Experience:
- High School Diploma/ GED equivalent
- Ability to establish and maintain effective working relationships with patients, other employees, and the public
- 2 years’ admin support in a medical environment
- Knowledgeable about health insurance, pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9 codes
- Must have excellent customer service skills
- Able to work in a fast-paced and demanding work environment
- Must have a team mentality, flexibility and willingness to learn
- The ability to communicate effectively, multi-task and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.
- The ability to uphold HIPAA compliance is mandatory.
- Must exercise good judgment and discretion
- Technologically savvy and familiar with Microsoft Office products including:
- Google Documents
- Word
- Excel
Essential Functions/Responsibilities (other duties may be assigned):
- Welcome patients upon arrival; Answers questions and concerns.
- Schedules appointments
- Responsible for registering new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
- Facilitates patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients and clinical staff
- Maintain and update patient records using data entry, faxing, and scanning.
- Collect deductibles, coinsurance, balances, copays and sell OTC items
- Checks all required AR/AP changes since last visit and updates records accordingly
- Must be able to maintain multiple doctor’s schedules.
- Maintain list of orthotics received, contact patients and make follow up appointments
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Check next day charts for insurance eligibility and necessary referrals
- Prepare end of day reports, deposit slips, and upload to shared files daily
Compensation Package:
- Starting hourly rate is $13 . Pay rate will be determined based on experience.
- Medical, Dental, and Vision insurance
- Paid Time Off
- Paid Holidays
- 401(k) with company match
- HSA
- And more!
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