What are the responsibilities and job description for the Customer Service Representative position at US Tech Solutions?
JOB DESCRIPTION
Working under direct supervision, the Client Service Representative is an entry level position responsible for monitoring client custody operations and service levels.
The Client Service Representative also assists more senior team members with client conversions, reporting and analyses.
1. Client Service and Inquiry Response - Proactively respond to custody related client inquiries on a daily basis. - Work with internal departments to prioritize and resolve client requests and deliverables.
2. Technology and Innovation - Utilize relevant internal technology solutions to effectively manage client inquiries. - Introduce and familiarize clients with new technology, automation tools and products.
3. Risk Management and Control - Introduce and familiarize clients with new technology, automation tools and products. - Assist in maintaining and reporting on client service related metrics. - Participate in team based project work and audits. - Complete monthly reporting requirements.
Education level and/or relevant experience(s) - BA/BS degree or equivalent work experience.
Hybrid Schedule: The team is in the office Tuesday – Thursday, working from home on Mondays and Fridays
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
- US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Name: Vivek Rana
Email Address: vivek.rana@ustechsolutionsinc.com
Job ID: 24-28722
Salary : $22 - $24
