Implementation Associate

First Things First - What We Can Offer You Responsible Time Off Comprehensive medical, dental, vision package with 100% employer paid options 401k/Retirement Plan with 6% employer match Generous Parental Leave Program Home Office Allowance Paid Volunteer Leave Days Public Holiday Exchange Scheme Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time! Talent Referral Program – get rewarded for referring a friend to join our team! Flexible work environment Diverse training & internal networking opportunities across all of our product lines Opportunities for career progression and development For in-office roles in Broomfield, CO we offer a dog friendly environment, happy hours and office games, and free parking Check out our website for more about working at Simpro Group https://www.simprogroup.com/company/careers The Job Implementation Associate is responsible for providing client onboarding and retention initiatives, such as modular training or data and design services. They work collaboratively with senior staff to assist in client deployments. What You’ll Do Provide data & design services to customers such as importing files and creating reports or output documents. Facilitate modular feature-based training of Simpro Group’s products. Assist senior staff by working collaboratively to provide training or data & design services to onboarding or expansion clients. Help with customer preparation sessions or assist with administrative and project-related initiatives. Facilitate feature-based workshops or group learning modules. Develop and maintain product knowledge, including staying up to date with recent product releases. Work towards developing industry knowledge and business acumen. Pursue opportunities to promote customer features or add-on adoption. What You’ll Bring Excellent troubleshooting, problem-solving, organisational, and questioning skills. Proficiency in Google Suite is preferred. A good understanding of cloud-based technologies and systems. The ability to keep up with regular product rollouts and maintain expert knowledge of the Simpro suite of products. Ideally, experience of working in a data driven environment. An ability to stay focused on assigned tasks. An inquisitive and solution focused mindset. Core values required of all Simpro, AroFlo, BigChange & ClockShark employees: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor. So, if you'd like to join a fun and progressive organization where there are opportunities to develop your career, please apply now with your CV/resume. *Please note, no agencies will be accepted in the recruitment of this role. Remote positions are only open to candidates residing in AL, AZ, CA, CO, FL, GA, HI, IL, IN, KY, MA, MN, MO, NJ, NM, NY, OH, OR, PA, RI, SC, TX, WA. Due to legal, tax, and business considerations, we are unable to hire outside these locations at this time. We would like to take this opportunity to thank all candidates for their application. Only candidates who meet the criteria above will be contacted for an interview. Welcome to Simpro! Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together! Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees. Ready to transform your business? Explore our products at simprogroup.com, aroflo.com, bigchange.com and clockshark.com.