Night Auditor/Front Desk Agent

Valhalla Resort and Hotel is located in beautiful Helen, Georgia. We are looking for an energetic, highly motivated night auditor. We have 25 rooms, 8 Bungalows, 3 Townhomes and 1 Villa and are surrounded by the North Georgia Mountains. If you are interested in working in a beautiful setting and being part of a great team, please email your resume and tell let us know more about yourself.

KNOWLEDGE, SKILLS, & ABILITIES

• Requires the ability to read, write, and speak the English language.
• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
• Ability to manage difficult or emotional customer situations; includes the ability to respond promptly to customer needs and requests for service and assistance.
• Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position.
• Knowledge of and ability to appropriately interpret and follow policies and procedures.
• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.
• Skill in the use of personal computers and related software applications.
• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business needs.

RESPONSINILITIES:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and effectively
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
- Maintain a clean lobby including the floor - Complete any laundry that is left over from the day shift - Other duties as assigned.

REQUIREMENTS:
- Previous experience in guest relations or front desk role preferred
- Knowledge of hotel operations and hotel management systems
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and other office equipment
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Exceptional phone etiquette and interpersonal skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Bilingual (preferred but not required)
- High school diploma or equivalent

As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, excellent communication skills, and attention to detail will ensure that our guests have a positive experience from check-in to check-out. If you are passionate about providing exceptional customer service in the hospitality industry, we would love to hear from you.

Please note that this position may require working evenings, weekends, and holidays.

Benefits:
- Competitive salary based on experience
- Opportunities for career growth within the hospitality industry
- Employee discounts on hotel stays

To apply, please submit your resume along with a cover letter highlighting your relevant experience in guest relations or front desk roles.

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Evening shift
• Night shift
• Overnight shift

Work setting:

• In-person

Work Location: In person

Salary : $13