Front Desk Intake Associate

Position Summary:

Validated Claim Support provides a novel approach to the efficacy testing in the skincare, hair care and cosmetic market. This position is responsible for greeting panelists and clients as they enter Validated Claim Support to participate in studies. The Front Desk Intake Associate is also responsible for the flow and experience of a panelist's visit, ensuring the lab knows when they are onsite, or if additional help is needed.

Essential Job Functions

• Greet, welcome, and direct all visitors, panelists, customers, and vendors.
• Coordinate and communicate via phone, text, and email with panelist to Schedule appointments for corresponding studies.
• Review authorized study pipeline for upcoming studies.
• Input/Upload panelist data.
• Organize and maintain study participant files.
• Demonstrate personable and competent communication skills to develop rapport with clients and referral sources.
• Schedule participants according to study schedule/calendar.
• Update individual panelist credentials in the data management system as needed.
• Support team by answering panelist calls and texts as necessary.
• Receive all letters, packages and deliverables while notifying appropriate parties.
• Provide prospective and current panelists with support and guidance as needed.
• Answering phones and redirecting them or taking messages as needed.
• Manage flow of panelist traffic.
• Maintains confidentiality of panelist files to ensure compliance with HIPPA etc.
• Maintains operations by following policies and procedures and reporting as needed.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree (B.A.) preferred with one year’s front desk experience a plus.
• Must be fluent in English and Spanish.
• Excellent written and verbal communication skills.
• Strong organization skills and attention to detail.
• Excellent time management skills.
• Prior experience in email / telephone a plus
• Ability to manage multiple, concurrent tasks and priorities in high traffic environment.
• Initiative and problem solving / analytical skills.
• Ability to organize and maintain all visitors and panelists for assigned projects and ensure adherence to established policies and procedures.
• Ability to work independently but also collaboratively and effectively with other clinical team and other staff members.
• Proficiency and experience in MS Office Suite (Word, Excel, PowerPoint, Teams and Outlook) required. Experience with database management systems plus.

Physical Demands of the Job

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discrimination in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
• Hand dexterity/Repetitive Motions – for typing/tablet and phone use.
• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The worker is subject to an office environment and there is climate-control, not substantially exposed to adverse environmental conditions.

• The worker is subject to normal noise levels

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Teaneck, NJ 07666: Relocate before starting work (Required)

Work Location: In person

Salary : $16