What are the responsibilities and job description for the Program Manager position at Valley Services Electronics?
Job Details
Description
ABOUT VSE
We’ve been in business since 1981, founded on the principle of providing the best services to our customers through hard work and a commitment to excellence. VSE provides superior turn-key PCB solutions that exceed industry exacting standards. We provide assembly and engineering services for electro-mechanical products.
VSE exists to empower life-changing and life-saving technologies worldwide. We are successful because of our commitment to exceptional customer service, being nimble, and delivering the highest quality.
Our team members are humble, curious, and electric! We are team players, practicing gratitude and treating others with respect. We are passionate learners, hungry for understanding and eager to explore. We are energized with positivity, wired, and driven to succeed!
Join our team to unlock our dynamic benefits: competitive pay, generous 401k match, flexible schedules, paid time off, holiday pay, health and wellness, along with opportunities for growth and development.
JOB DESCRIPTION
Responsibilities
- Under limited supervision, responsible for management and implementation of major customer accounts and programs.
- Maintain high customer satisfaction levels through heavy customer interaction.
- Assist Sales in maximizing sales volume and customer market share.
- Customer Satisfaction and On-time delivery are the cornerstones of this position.
Activities
- Assist in the order management of select customer accounts and programs for the maximization of sales to those accounts
- Reviews customer order backlog with respect to manufacturing availability. Expedites production and purchasing to ensure customer delivery requirements are met. Answers and responds to customer calls for selected accounts.
- Implement customer-specific programs for the smooth introduction of new services for the maximization of customer satisfaction
- Accountable for the quoting, order generation, and relationships for a pre-defined customer account list
- Work proactively to anticipate and resolve project issues (internal and external) and escalate when appropriate Identify methods for improving the new product introduction process and drive implementation of these improvements
- Identify methods for improving the new product introduction process and drive implementation of these improvements
- Cross functional interaction with customer service, engineering and manufacturing to achieve customer satisfaction
- Assist with regular business reviews with customer
- Other activities as conditions require.
Qualifications
JOB QUALIFICATIONS
- College degree preferred, but not mandatory.
- Minimum of five years experience in contract manufacturing sales to OEM customers with a thorough knowledge of business practices, procedures and processes.
- Excellent communication skills (verbal and written).
- High level of professionalism, dependability, energy and motivation.
- Ability to assess and resolve situational problems in a timely manner.
- Ability to manage multiple issues at one time.
- Excellent organizational skills and attention to detail and accuracy.
- PC skills in WORD and EXCEL. Experience with MRP systems mandatory.
Salary : $110,000 - $145,000
