What are the responsibilities and job description for the Consumer Direct Mortgage Loan Officer position at Valon?
Lending at Valon
Valon is scaling up its mortgage lending business, which aims to provide Valon homeowners the ability to access low-cost, streamlined mortgage loans and give Valon partners tools they need to retain customers. As a member of the Lending Department, you will make it faster, easier, and cheaper for homeowners to get loans by reinventing the homeowner’s journey. We are looking for experienced and innovative individuals who are eager to transform the mortgage industry for the better by building our team and business.
About this Role
We’re seeking a Consumer Direct Mortgage Loan Officer to provide loan solutions for existing and prospective customers of Valon Mortgage. This individual will be responsible for providing best-in-class customer service to support Valon’s strategic goals. The primary objective of this role will be to recapture future purchase and refinance loans for customers with mortgages within Valon’s servicing portfolio, strengthening customer and investor relationships.
Responsibilities
- Serve as customers’ primary point of contact throughout the lending journey.
- Recommend curated loan solutions to prospective and existing Valon customers.
- Escalate customer concerns to management to ensure timely resolution.
- Streamline and manage pipeline, meeting required pull-through ratios and production targets.
- Collect customer documentation as required by investor guidelines.
- Analyze documentation and disclosures for accuracy and compliance.
- Collaborate with other members of the department to meet deadlines efficiently.
Ideal Background
- Bachelor’s degree—or equivalent work experience.
- Comprehensive knowledge of federal regulations (e.g. RESPA, TILA, ECOA, TRID, CFPB).
- Thorough understanding of the underwriting process and agency and investor requirements.
- Strong written and oral communication skills.
- Ability to collaborate with other team members.
Minimum Qualifications
- 3 years of mortgage originations experience.
- 2 years of consumer direct mortgage experience.
- Previous experience with relevant technology (e.g. DU, LP, Encompass, CRMs).
- Active MLO state licenses in NMLS.
- Ability to obtain and maintain MLO state licenses throughout tenure with the company.
Benefits
- Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
- Hours: No weekends or late nights required!
- Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
- Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
- Food & meals: In-office snacks and drinks (and Bagel Fridays)!
- Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
- Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!