What are the responsibilities and job description for the Medical Office Receptionist position at Valor Healthcare, Inc.?
Description
About Us
Our mission is simple: to provide quality healthcare to America’s veterans through our healing
focus, indebted hearts, and tireless resolve.
Valor Healthcare operates more than 30 VA Community Based Outpatient Clinics (CBOCs) in
the United States as a contractor for the U.S. Department of Veterans Affairs. Valor provides a
full range of medical services to veterans through the operation of CBOCs, tailored to meet the
specific needs of local VA medical centers. Our comprehensive set of services includes primary
care, diagnostics, laboratory, telehealth, behavioral health, and more.
About You
Valor is different because of our people.
Our leadership team is comprised of veterans and clinician leaders dedicated to providing exceptional care and a world-class patient experience for our Nation’s Heroes.
Many of our colleagues have veterans in their families or are veterans themselves, resulting in an individual commitment to customer service that is second to none.
Position Summary
The Medical Office Receptionist is typically a PACT team member in the front office reception area. This position schedules clinic appointments, in accordance with VA guidelines. The Patient Services Specialist also prepares and compiles records in the clinic. This position supports the clinical staff by answering phones, welcoming patients, and addressing questions. As a team member, the Patient Services Specialist collaborates with the core PACT Team (Primary Care Provider, RN and Medical Assistant) and expanded PACT Team including family/caregiver, VA, and community based services involved in developing the patient care plan.
Core Responsibilities
- Actively assists with the administrative support related to patientcare.
- Inputs all patients’ information into VISTA/CPRS.
- Verifies any and all clinical reminders “due” at the time of each patient visit are completed prior to check out.
- Check patients in and/or out of the clinic.
- Schedule clinic appointments.
- Answers phones and timely relays messages.
- Fulfill compliance requirements of the Office of Inspector General (OIG), Joint Commission (JC), Environment of Care (EOC) oversight, lab compliance and other related items.
- Remain focused on achieving excellent clinical outcomes through data input accuracy and within the specified VA guidelines.• Must provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
- Participate in the clinic’s outreach events to help support the clinic’s enrollment initiatives.
- Support patient enrollment and retention in appointments, follow-up visits or nurse visits.
- Embrace and support new initiatives, whether clinical or operational.
Requirements
Qualifications
- High School Diploma/GED or equivalent education
- Strong computer skills, EMR experience preferred
- Demonstrated high quality customer service & organization skills
- Minimum, 1-year experience in a clinical or call center environment (preferred).
- Must be credentialed and remain in good standing through the Veterans Health Administration (VA).
- Current certification in Basic Life Support (must be renewed periodically as specified by the certifying agency – AHA valid for two years, e.g.) and in ACLS as specified by individual VAMC contract
- Proficiency in written and spoken English.
- Energetic and optimistic demeanor
- This is considered a safety sensitive position.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
