What are the responsibilities and job description for the Customer Transport Dispatcher position at Van Horn Automotive Group Inc?
Van Horn Automotive has an excellent opportunity for a Customer Transport Dispatcher!
As a Customer Transport Dispatcher, you will be responsible for coordinating and supporting all incoming customer transport requests for the auto group.
Family Born. Employee Owned. The Van Horn Automotive Group has been empowering people and amazing customers since 1966, and now has over 17 locations throughout Wisconsin and Iowa with over 650 employees. Being employee-owned offers a unique benefit that invests in you and your future. As a 77% owner, our employees receive contributions to a qualified retirement plan that is 100% funded by the company!!
Why work as a Logistics Specialist at Van Horn:
- Generous paid time off policy including vacation, personal days, and holidays
- Gym/workout reimbursement
- Tuition reimbursement
- Health, Dental Vision, 401k & more!
- Paid volunteer time: 16 hours of paid time off annually to volunteer for organizations of your choice
- Employee discounts on vehicles, parts, and service
- Employee Stock Ownership Program (ESOP)
- Pet Insurance
- Professional work environment
- Promote from within culture
- Community involvement
- Employee referral program
- Holiday parties, brewer game, summer picnic & more!
Responsibilities:
- Serve as the primary point of contact for Van Horn stores and customers needing transport
- Utilize an effective, efficient, and accurate system for monitoring all incoming and outgoing dealership requests that require customer transport
- Work closely with the store representatives to ensure vehicles are delivered safely to customers
- Establish reliable lines of contact with the management team as well as at the store level with sales & service
- Resolve issues promptly using problem solving skills
- Gather customer feedback and provide insights to management for continuous improvement of transportation quality
Qualifications:
- Experience in the automotive industry preferred
- Proficiency in Microsoft Office programs
- Great interpersonal skills
- Excellent communication and time management
- Good decision-making skills
- Abilit to work with minimal supervision
