What are the responsibilities and job description for the Provisioning Analyst/ Customer Fulfillment position at VARITE INC?
VARITE is looking for a qualified Provisioning Analyst in Lehi, UT
WHAT THE CLIENT DOES?
An American computer software company that offers a wide range of programs from web design tools, photo manipulation and vector creation, through video/audio editing, mobile app development, print layout and animation software.
WHAT WE DO?
Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850 global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.
Job Title: Provisioning Analyst
Location: Lehi, UT (Hybrid)
Contract Duration: 9 months (Possible extension)
Pay Rate Range: $30.00 - $36.26/hr
The candidate will be on a 30-day probationary period
HERE'S WHAT YOU’LL DO:
Duties:
- Creates new accounts for Digital Marketing, Document Cloud and Creative Cloud customers, links solution account to cloud organizations, enables features and user access, adds/removes product context, performing product context upgrades/renewals, suspensions, and account termination.
- Reviews contracts to ensure fulfillment requests are accurate, supportable, and viable for provisioning.
- Develops and implements provisioning guidelines, improved work instructions to ensure that designated requests are fulfilled properly.
- Builds and sustains positive relationships, liaises with a range of stakeholders both externally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, Marketing team.
- Monitors daily requests and prioritizes tasks, keeps self and others well informed on issues that may affect the work progress.
- Manages the coordination of multiple requests; analyzes and interprets data to inform decision makers; selects the best option from a range of potential solutions for key problems.
- Completes requests in Service Level Agreement, tracks and fulfils backlog, offers guidance to requestors.
- Draws information from diverse sources and uses experience to analyze the information, works within the guidelines to perform proper provisioning.
- Manages and maintains SharePoint accurate databases and internal dashboards.
- Ensures Transfer billing; performs billing ID remaps based on request, tracks billing changes, uploads and remaps new IDs.
- Maintains a close relationship with the Program Management Team in order to support daily provisioning and deal with out of the normal process requests, exceptions.
- Operates in a professional manner when representing the organization both internally and externally.
Skills:
- Candidate must be able to multitask, have strong verbal and written communication skills, be professional and have a positive attitude.
- Must be detail oriented and well organized with the ability to work under pressure.
- Need to possess strong problem-solving skills and flexibility. Need to have an even temperament, with excellent work ethic and commitment.
Education:
- Bachelor's Degree
If this opportunity interests you, please respond by clicking on EasyApply.
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VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Salary : $30 - $36