What are the responsibilities and job description for the Payments Implementation Specialist position at VEHLO?
Job Details
Description
About Vehlo
We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.
Instead of going it alone, we brought together the industry’s disruptors–brands like Text2Drive, Shop Boss, and Rapid Recon– to improve the vehicle repair experience from the dealership service lane to the aftermarket repair shop floor. Together, we got to work growing our team, focusing on our customers, and connecting our products so that we can make the businesses that rely on our solutions even more successful. We’re continuing to bring even more industry leaders and best-in-class solutions together so that we can deliver on our promise day in, and day out.
Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.
About Text2Drive
Text2Drive is the most powerful and effective texting communication platform in the automotive industry. We are a SaaS company focused on enhancing all communication by utilizing our vast assortment of products. As a Payments Implementation & Training Specialist, you will onboard our newly enrolled bill pay accounts, known as Speed CheckOut (SCO) and guide them through the implementation phase including training. Your role will be critical during the first 90 days to ensure the customer’s SCO account is activated and configured properly. Key responsibilities include initial outreach, configuration, and actively training new accounts on the SCO feature. Additional responsibilities include providing ongoing training and payment support when needed.
Text2Drive is the Most Powerful and Effective Texting Communication Platform in the Automotive Industry. We are a SaaS company focused on enhancing all communication by utilizing our vast assortment of products. As a Payments Implementation & Training Specialist, you will onboard newly enrolled bill pay accounts, known as Speed CheckOut (SCO) and guide them through the implementation phase including training. Your role will be critical during the first 90 days to ensure the customer’s SCO account is activated and configured properly. Key responsibilities include initial outreach, configuration, and actively training new accounts on the SCO feature. Additional responsibilities include providing ongoing training and payment support for direct processing when needed.
Essential Duties & Responsibilities:
- Become a subject matter expert on SCO (Speed CheckOut), and master configuration.
- Assist the Payments team on direct processing and surcharging configuration & setup when needed.
- Own credit card terminal configuration.
- Closely monitor and engage newly enrolled SCO accounts to ensure a timely implementation.
- Conduct SCO trainings to audiences of all sizes.
- Complete assigned tasks in an organized manner to ensure project deadlines.
- Provide users with SCO troubleshooting, functionality explanations, and best practices.
- Provide timely response to customer inquiries via phone, text and email.
- Enhance customer satisfaction by providing a positive interaction.
- Utilize SalesForce to manage customer interaction and inquiries.
- Serve as a Text2Drive ambassador to create promoters within industry.
Qualifications
Knowledge, Skills & Abilities:
- 0 - 2 years of customer facing experience within the Payments Industry.
- Ability to flourish in a multi-tasking environment.
- Ability to work both independently and in collaborative team settings, taking ownership of assigned tasks.
- Excellent interpersonal skills, with a proven ability to communicate efficiently with individuals at all levels.
- Ability to absorb knowledge quickly, work well under pressure, and thrive in an environment that is constantly changing
- Technically and computer savvy skilled in Word, Excel, cloud based and online presentation applications.
- Very strong written skills and verbal skills. Most of our client interactions are text based and excellent writing skills are critical to the customer experience.
- Well-organized, detail-oriented and proactive in following tasks through to completion.
- Comfortable in taking on new challenges that arise and flexible with shifting duties and responsibilities.
Education & Requirements:
- Bachelor’s Degree preferred
- Driver’s License Required
- Travel Availability up to 10%
Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.
