What are the responsibilities and job description for the Customer Service Representative position at VentureTech Solutions?
Sunrise Financial is looking for enthusiastic individuals, motivated to make a positive change in people’s lives. Join our rapidly growing debt resolution team as a Client Services Representative and advocate for our clients to help them achieve financial freedom.
What we do:
Through our relationships, we offer debt resolutions services which help clients get out of debt in the quickest and most effective way possible, so they can refocus on the important things in life. The Customer Service Representative will be responsible for delivering superior quality service to our clients.
Bilingual Customer Service Representative Principal Duties and Responsibilities
- The Bilingual Customer Service Representative will process new client enrollments
- The Bilingual Customer Service Representative will communicate with clients through various channels in English and in Spanish.
- Help clients understand account information.
- Acknowledge and resolve client inquiries with focus on client retention.
- The Bilingual Customer Service Representative will communicate and coordinate with colleagues.
- The Bilingual Customer Service Representative will ensure client satisfaction and provide professional support.
- Other tasks as assigned by leadership
Bilingual Customer Service Representative Customer Service Representative Qualifications:
- Highschool diploma, general education degree or equivalent.
- Strong interpersonal skills and ability to communicate effectively both orally and in written form
- Ability to maintain composure when clients are stressed or upset.
- Some client support experience necessary.
- The Bilingual Customer Service Representative will have the knowledge and use of PC Systems, including MS Office applications.
- The Bilingual Customer Service Representative will pay attention to detail with ability to multi-task and prioritize work on a daily basis
Bilingual Customer Service Representative Bilingual (English/Spanish)
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