Ticket Office Manager

Summary

This position is a managerial position responsible for the accurate, efficient and service-oriented operation of the ticket selling function of the Oshkosh Arena.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and responsibilities may be assigned.

• Manages the overall operation of the ticket office and provides for the ordering, sale, and accounting for all tickets sold for events at the building.
• Supervises the selection, placement, promotion, training, safety, appraisal, and discipline of all ticket office personnel.
• Assures the proper accounting of all money and tickets for events serviced by the building.
• Serves as principal contact with Ticketmaster and assures compliance with all service standards and contract provisions.
• Works closely with event promoters and building lessees on a daily basis to provide advice, assistance, and ticket sales status information.
• Maintains daily records of business transactions, including but not limited to, daily sales, accounts receivable, bad checks and charges, long and short show reports, complimentary tickets, and the recording and deposit of daily receipts.
  
  

Other Responsibilities

• Assists with the collection and dissemination of marketing information as related to ticket sales and customer service goals.
• Prepares ticket office reports or event settlements and assists senior staff in settlement with promoters.
• Manages group sales program and, as needed, subscription series accounts for building clients.
• Handles complaints, ticket problems, and customer service issues in a fair, professional, and courteous manner.
• Maintains and regularly updates calendars, electronic messages and other ticket office information equipment with event information, sales dates, prices and times.
• Maintains regular office hours.
  
  

Supervisory Responsibilities

Supervises all box office personnel, including daytime shift supervisors, part time ticket sellers and clerks.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION And/or EXPERIENCE

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Demonstrated knowledge of computerized ticketing systems; accounting and finance procedure including record keeping and reconciliation.
• Experience working in a computer network environment utilizing Microsoft Word and Excel programs.
• Knowledge of supervisory principles and practices.
• Able to work flexible schedules including evenings, weekends and holidays.
  
  

CERTIFICATES / LICENSES / REGISTRATIONS

• Applicants must possess a current valid driver’s license and a vehicle that can be accessed for work purposes and a current working home telephone with a number that can be accessed by building management personnel for business contact purposes.
• Experience with a network and computer maintenance skills a plus as well as willingness to assist other personnel with computer related problems and internal troubleshooting with network.
  
  

Language Skills

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to speak and understand English.
  
  

MATHEMATICAL SKILLS 1. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.

• Ability to apply concepts of basic math on an Excel spreadsheet, calculator, ten key adding machine, or cash register.