What are the responsibilities and job description for the Technical Trainer position at Veridian Tech Solutions, Inc.?
Job Title: Technical Trainer
Location: Everett, MA 02149
Duration: 6 Months Contract
Job Description:
• Proven experience in technical training or education roles, with the ability to explain technical information clearly to lay audiences.
• Strong skills in designing, developing, and maintaining learning artifacts such as training manuals, job aids, user guides, and e-learning content.
• Familiarity with adult learning theory and instructional design best practices.
• Comfort and skill in delivering training both in-person and via online platforms.
• Experience working with diverse populations, including those whose first language is not English.
• Strong interpersonal and communication skills.
• Familiarity with ServiceNow or similar ticketing systems for managing technical support.
• Knowledge of fiscal systems, including understanding of budgeting, financial workflows, or payment processing related to public benefits or government programs.
• Experience integrating fiscal concepts into training materials for non-financial audiences.
Preferred Skills, Knowledge, and Abilities
• Experience with public benefits systems, ideally within early child care, education, health and human services, or related sectors.
• Experience using content management systems (CMS) to organize, update, and distribute training materials efficiently.
• Proficiency in Articulate or similar e-learning authoring tools for creating on-demand training content.
• Experience working within federal, state, or local government agencies.
• Experience using Jira for end-to-end tracking of tasks, sprints and releases, ensuring timely delivery and process transparency
• Nice to have experience leading cross functional teams including planning, timeline management, stakeholder communication, and coordination of resources in Agile environments.
• When called upon can facilitate Scrum and Agile ceremonies (stand-ups, sprint planning, retrospectives), coaching teams on Agile principles for continuous improvement and increased productivity
