Technical Trainer

Responsibilities

Kforce has a client in need of a Technical Trainer in Boston, MA. Responsibilities:

• Technical Trainer will develop, design, deliver, and maintain training programs that explain software features and workflows to diverse audiences
• Translate technical jargon into understandable terms for non-technical users
• Adapt training content for individuals with limited English proficiency
• Facilitate live training sessions (in-person and virtual) with confidence and clarity
• Collaborate with stakeholders to assess training needs and measure effectiveness
• Use adult learning principles to create engaging and effective educational materials
• Manage and triage tickets using ServiceNow, providing frontline technical support and escalating issues as needed
• Develop on-demand, self-paced training modules using Microsoft 365 tools (e.g., Word, PowerPoint, Teams), GoToMeeting, and Zoom with modularity and accessibility in mind
  
  

Requirements

• Proven experience in technical training or education roles, with the ability to explain technical information clearly to lay audiences
• Strong skills in designing, developing, and maintaining learning artifacts such as training manuals, job aids, user guides, and e-learning content
• Familiarity with adult learning theory and instructional design best practices
• Comfort and skill in delivering training both in-person and via online platforms
• Experience working with diverse populations, including those whose first language is not English
• Strong interpersonal and communication skills
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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