Hospital Liaison

Description

Job Description:
The primary purpose of this position is to admit patients to our facility by adhering to admitting guidelines.

Job Duties and Responsibilities:

• Maintains admission guidelines and participates in team meetings to discuss opportunities for improvement.
• Markets programs and facilities by preparing and providing informational brochures; writing and placing advertisements; answering questions; conducting tours.
• Obtains applicant information by requesting completed applications and medical information; verifying and clarifying information; interviewing patients and family members; explaining admission criteria.
• Screens patients by comparing patient's condition to admission criteria; evaluating and accepting or rejecting patients.
• Admits patients by completing admission and financial responsibility forms; coordinating and arranging physical, social, emotional, and support service requirements, including transportation.
• Resolves patient/family dissatisfactions by investigating concerns; communicating with proper support team to address concerns.
• Prepares admissions reports by collecting, analyzing, and summarizing data and trends.
• Keeps patients safe by following safety policies, procedures, and regulations.
• Protects organization reputation by keeping information confidential.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Qualifications

Experience:

• Must possess a thorough knowledge of principles of effective communication, policies, education, community relations, demonstration, organization structure, social and activity services, government relations, etc., as they relate to nursing facility operations.
• Must possess the ability to communicate effectively, orally and in writing.

Specific Requirements:

• Must be able to read, write, speak, and understand the English language.
• Possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
• Must be knowledgeable of nursing and medical practices and procedures.