Account Representative

Job Title:       Account Representative VG9 Packaging

Hebron, Ky

Reports To:  Customer Service Manager                     

Working Conditions: Position is not routinely exposed to adverse environmental conditions. Typical office environment.

Direct Reports:  N/A              

Position Summary:

Responsible for the day to day management of a set of assigned account(s). Interacts with sales and sets up all customer records; establishes buying cycles; makes raw material purchases and sets up account purchasing criteria; places orders; responds to all inquiries and concerns; interfaces with internal supply chain team(s) to ensure OTIF is met; prepares sales reports and other information required by customer(s) or management; submits invoicing criteria and may support collection activities as needed. 

Duties and Responsibilities:

Essential Functions:

1. Set up initial accounts and maintain excellent working relationships with multiple accounts by researching and responding to all inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc., in a courteous, professional and efficient manner.
2. Process and accurately input all customer orders into the computer system, and generate all related paperwork and necessary information required for customer and internal production/shipping team(s).
3. Initiates purchasing activities to support account activities, as follows:
   1. Forecasts demand from various sources (portal, excel, customer web site)
   2. Send forecasts to suppliers
   3. Review customer forecasts and issue P.O.’s to suppliers
   4. Maintain accurate inventory levels to order quantities.
   5. Review and sign-off on supplier invoices.
   6. Planning
   7. Plans and distributes account production plan internally/externally based on available raw material, open customer po’s/forecasted and min/max demands in conjunction with available production line time.   
   8. Participates in customer meetings and/or calls as needed and coordinates with other internal support  team(s) when necessary. 
   9. Present Contract Review information to team (SOP’s, item specific instructions, etc.)
   10. Financials
   11. Invoice customers at their specific intervals.
   12. Review and maintain the financial workbench.
   13. Issue credits when necessary.
   14. Review and correct pricing as necessary.

1. Communicates any signs or trends of customer dissatisfaction to management and makes recommendations on how issues can be resolved.
2. Creates and maintains customer reports, including DAR, to share with management and customers. Responds to special reporting requests promptly and accurately.
3. Maintain all related account paperwork and assigned customer files.

Marginal Functions:

1. Respond to other assignments as needed within office environment
2. Participates in LEAN process and works for continuous process improvement.

Job Specifications

1. High School diploma or GED required.  Preference will be given to a college degree in a related field (Logistics, Business Management, etc).   
2. A minimum of 5years experience in a manufacturing or planning office environment, may substitute with an appropriate college degree.
3. Able to handle collection activity and other sensitive customer communications as needed. 
4. Excellent interpersonal and communication skills, written and verbal.
5. Able to type at least 30wpm and have solid experience working with Microsoft Office applications; must possess solid Microsoft Excel skills.
6. Must be able adaptable to working with various customer software programs and be able to access customer portals when needed. 
7. Ability to work well under pressure and display professionalism and tact in all business dealings.

The duties and responsibilities listed above are representative of the duties of the position, and do not include all the tasks that the incumbent may be required to perform.  The incumbent must be able to perform all of the essential functions of this job, either with or without reasonable accommodation.