What are the responsibilities and job description for the Product Repair Technician position at ViewSonic Corporation?
Supervision
Reports to: Service Operations Supervisor
Come grow with us!
Working at ViewSonic is a unique opportunity to do rewarding, meaningful, high-visibility work for a global leader in visual technology. At ViewSonic, we are celebrating 35 years of excellence, carrying on the same entrepreneurial spirit and innovation we’ve had since 1987. Our brand and products are well known throughout the industry. As a result, we are growing quickly and are looking for energetic, motivated team members to expand our nest.
Your Role and Impact
Under general supervision, the Product Repair Technician tests, analyzes and applies technical skills in adjusting and repairing company products to meet established performance specifications. It is the Technician’s objective to maximize repair output while maintaining ViewSonic’s standard of quality and performance. Maintains equipment used in measuring and repairing company products.
Day to Day Responsibilities
- Observes and analyzes video characteristics of defective products returned for repair to locate source of malfunction
- Tests monitors, interprets results and performs necessary troubleshooting techniques to mechanical, electrical units and/or controls to diagnose defects or malfunctions
- Based on test results, makes electronic adjustments
- Repairs or replaces defective parts and makes necessary adjustments to equipment or machines using hand tools
- Updates product firmware as required
- Tests monitor to assure the integrity of repairs
- Measures the conformance of product to established vendor and company specifications
- Notes record of product performance
- Maintains laboratory equipment and a clean working environment
- Unpack products for testing, clean and re-pack products for shipping; double-boxing of product as required for shipping
- Performs related duties, on an incidental basis, as assigned
- May be requested to perform onsite repairs/service
Your Profile
- High School Diploma
- Minimum 1 years in troubleshooting experience in repair depot environment
- Technical certifications related to position, such as CompTIA A is a plus
- Proficient in troubleshooting various electronic products, such as computer displays, projectors and other similar device
- Proficient knowledge on technical terminology and specification on display products
- Must be computer literate, able to read and understand engineering specifications
- Good verbal and written communication skills
What’s in it for you:
- Medical, Dental and Vision insurance options
- 401k with company match
- Paid Time Off
- Company provided equipment
- Career development within product repair and/or technical support
Work Environment & Requirements
- Environment: On-Site
- Physical Effort: Requires physical activity every day, lifting up to 50lbs without assistance, and 70-90lbs with help
- Hazards: Possibility of minor accidents requiring first aid
At ViewSonic, we do more than just, “See the Difference.” We celebrate and support diversity and are committed to creating a respectful and inclusive environment for all employee-partners. ViewSonic does not discriminate on any basis covered by appropriate law, and all employment is decided based on qualifications, merit, and business needs.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.