Customer Service Representative

Viking Label & Packaging has been creating labels since 1965 and is located in the charming Northwoods town of Nisswa, Minnesota, right in the heart of the beautiful Brainerd Lakes Area. We have grown into becoming a leader in the label industry by catering to the unique needs of our customers, providing them with superior quality, competitive pricing, and quick turnaround times. Viking Label continues to expand, improve, and invest in all facets of our business, and we believe that our most valuable investment has been in our employees.

We employ great local people that believe in working hard as a Team and delivering a quality product to our customers. It is more common than not for an employee to stay with our company for a duration of their career and Viking Label believes our dedication to each and every one of them has contributed to this. We provide a positive work environment and empower our employees to succeed in their roles. Our company and the employees that make up our awesome Team are driven by small-town family values, so we understand the importance of family and providing our employees with a work-life balance.

We are looking to fill the Customer Service Representative position to work Monday through Thursday from 7:30 am to 4:30 pm and on Friday from 7:30 am to 2:00 pm. Come and join us at Viking Label & Packaging as one of our valued Customer Service Representatives!

The Customer Service Representative (CSR) provides customers with exceptional service in response to orders, questions, and concerns while managing multiple projects at the same time. They will work together with the management and sales team to serve our customers by understanding their expectations and then communicating and coordinating our resources to achieve the desired outcome.

Responsibilities:

• The CSRs will primarily be responsible for achieving customer satisfaction by efficiently managing requests for pricing, job entry, implementing change orders, recording alterations, monitoring production and due dates, communicating with mid-management and preparing jobs for billing.
• CSRs will be the primary point of contact for the work they manage. Identifies, recommends, and implements changes to improve productivity and reduce costs. Major efforts would include streamlining order entry and shortening time it takes to enter and track orders. Helps develop tools to provide a better overall picture of where current jobs are in the process.
• The CSR will act as a liaison between customers and Viking’s Sales and Production departments to determine customer expectations and to ensure those expectations are met by working with the production team.
• Accurately creates and updates estimates as assigned from existing customer and/or potentially new customers via the Sales department in a cost-effective manner and with a quick turnaround time
• Collects all pertinent information from customers needed for work orders and provides it to the correct production departments. This includes, but is not limited to, artwork, approval signatures on proofs, approved purchase orders, billing, and shipping information
• Accurately tracks all projects and enters notes into customer accounts so that orders can be reproduced consistently and cost effectively
• Communicates with and supports the Sales department on any quotes, prototypes, or projects in which they are involved
• Provide high quality and efficient customer service while ensuring internal and external customers and company needs are met regarding pricing margins and products
• Additional duties as assigned.

Knowledge, Skills, and Abilities:

• Excellent planning, organization, communication (written/verbal), and interpersonal skills
• Ability to successfully interact with internal peers and management as well as vendors and outside agencies
• Ability to communicate product knowledge, pricing information, and production capabilities and timeframes professionally and effectively
• Demonstrated ability to perform at a high level to support our high volume of inbound calls
• Multi-tasking skills showcased by being able to utilize several computer applications at the same time; experience working with CSR applications preferred.
• Knowledge of Microsoft Office Suite, especially Microsoft Excel, Outlook, and Word
• Ability to budget time well, keeping several projects going at the same time while actively managing and anticipating deadlines
• Self-starter who likes to take on projects and see them through to completion

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Nisswa, MN 56468: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $23