Customer Relations Clerk I

Summary

An employee in this class is responsible for servicing of the utility customer accounts, the drive-up window, and answering of the multi-line phones. A comprehensive knowledge of principles of cashiering and the ability to make accurate math computations is required. Will open and close customer accounts as well as process any changes. Handles customer questions and problems including researching and adjusting the account. Employees in this class perform various clerical and customer relations tasks of a responsible nature including routine procedures, special assignments, and other related tasks as required.

Essential Job Duties

This is a clerical position, which requires the employee to work well with others. This position consists of routine office work and involves the use of some skills acquired by experience, education, or on the job instruction. Assists customers with their accounts. Maintains records of customer accounts. Balances the cash and check receipts. Processes meter readings and forwards work order to field staff. Processes monthly billing of customer accounts. Reports to the Utility Office Manager.

Minimum Qualifications

Receives payments from customers, including processing, batching and keying those received in the mail and the night drop. Processes financing payments for water/sewer assessments. Processes bank deposits and does the bank run. Run delinquency report and process notices. Run turn-off report, process and order turn-offs. Processes all return checks including the notification and turn-off. Maintains return-check report and process “cash only” accounts. Process account refunds. Load, unloads and processes reports on meter boxes. Print and dispatch work orders to field staff. Update the work orders on customer accounts. Must review and edit accounts monthly. Process, print and sort the bills for mailing. Manually process temporary service including the monthly billing. Processes annexed accounts. Maintains the meter inventory. Process, file and maintain customer cards and work orders. As well as other related duties as assigned.

Knowledge, Skills And Abilities

A comprehensive knowledge of principles of cashiering and ability to make accurate arithmetical computations is required. Must be able to courteously interface with customers and deal with irate customers. Must be detailed and multi-task oriented. Should be able to understand and follow complex oral and written instructions. Ability to learn assigned tasks readily and to adhere to prescribed routines. Ability to read, speak, and write English.

Equipment

Must possess a basic knowledge of standard office equipment, including skill in the operation of a computer, adding machine and multi-line phone system, with the ability to learn other equipment as necessary.

Education, Training And Experience

Employee must be skilled in keying information into a computer, with previous experience handling large sums of money and experience dealing with the public required. High school diploma, GED or equivalent is required. Bilingual (Spanish speaking) preferred.

PHYSICAL DEMANDS

Acceptable hearing and vision with or without correction are required for this position. Must be able to view a computer screen, stand and/or sit for extended periods of time, as well as reaching, bending, and stooping in order to access file cabinets for filing and retrieval of data. Employee may occasionally be required to lift up-to 30 lbs. Reasonable accommodations will be made for otherwise qualified individuals with a disability.

ENVIRONMENTAL CONDITIONS

Works indoors in an air-conditioned office environment. Reasonable accommodations will be made for otherwise qualified individuals with a disability.

The Village of Palm Springs offers a complete benefits package.

General Benefits Information

If Selected: Conditional Offer of Employment contingent upon Background Check, Physical, Drug Screen (if applicable) and if interviewing for PD, a Psych and Polygraph as well.

Probation

All positions serve a one (1) year probationary period

PENSION PLAN: FRS (Florida Retirement System)

• Mandatory 3% employee contribution of your gross salary
• Fully vested after eight (8) years
  
  

HEALTH, DENTAL & LIFE INSURANCE EFFECTIVE:

• Health insurance is with Humana HMO Premier Plan. In-network coverage ONLY. There is NO OUT OF NETWORK MEDICAL COVERAGE
• Dental Insurance is with Humana Traditional Preferred DPPO. Out of Network covered
• Weekly Payroll Deductions:
• Employee Only: $17.31/week
• Employee 1: $53.08/week
• Employee 2: $85.38/week
• Employee Family: $109.62/week
• Insurance coverage becomes effective the 1st of the month following 60th day of employment
• Group Life Insurance policy of $50,000 paid for by the Village for employees
  
  

HOLIDAYS:

We have 13 paid holidays per year. Police Holiday is paid or comp’d at ten (10) hours for holiday except birthday which is at 8 hours. Birthday is an additional paid holiday but must be requested approved by supervisor, and taken in the same week as the birthday occurs.

Personal Leave Time

Accrues weekly from hire date at the rate depending on length of time in service. PLT may be used, paid, after six (6) months.