Receptionist

Available days/times: Sunday 11p-7a with other shifts available for pick up

Summary:                  

The Receptionist serves as the initial contact to families and visitors through personal interactions and responding to telephone calls.  The Receptionist displays a positive attitude with staff, residents and visitors. This position also provides clerical support as needed throughout the facility in a timely and efficient manner and in accordance with established procedures.

It is the duty of all employees to promote and support a resident centered care environment that ensures the treatment of all residents, family members, visitors, fellow employees and customers with kindness, respect, and dignity.

Essential Duties and Responsibilities:        

1.    Commits to the Vincentian Collaborative System (VCS) mission to nurture and sustain a ministry of compassionate care that preserves the human dignity of persons within a diverse and changing society.

2.    Upholds and promotes the VCS values of spirituality, compassion, quality, dignity, collaboration, advocacy and stewardship.

3.    Promotes and supports a resident centered care environment that ensures the treatment of all residents, family members, visitors, fellow employees and customers with kindness, respect, and dignity.

4.    Adheres to all facility and department work rules, policies and procedures. 

5.    Responsible for answering all incoming telephone calls, greeting visitors and providing positive customer service.

6.    Makes appropriate announcements via the public address system.  Functions as a coordinator for communication devices.

7.    Assists in fire drills and emergency procedures.

8.    Updates Census Book daily; admissions, re-admits, discharges, deaths and room changes.

9.    Sends out communications as applicable including bed hold letters, Mass cards, memorial letters and birthday cards.

10.  Gives receipts for payment of bills when requested.

11.  Records all incoming packages as needed.

12.  Distributes employment applications to new applicants and records basic information as needed.

13.  Prepares armbands and labels upon request from Nursing Units.

14.  Takes reservations for special events.

15.  Distributes paychecks and other related materials and communication materials as required.

16.  Performs job functions in a manner that promotes efficient use of resources.

17.  Performs clerical tasks including filing, mail distribution, uses copier machine.

18.  Performs all other duties assigned by supervisor.

Education/Experience:

1.      Knowledge and/or experience in personal computer operations required.   

2.      High school graduate or equivalent preferred.

3.      Previous clerical/secretarial experience preferred.

Work Environment:  

Employees of a long term care facility work in a resident care environment that operates 24 hours a day, 7 days a week, 365 days per year. Employees can be expected to be exposed to unpleasant odors and may encounter physically or verbally aggressive residents.

Working conditions include normal indoor temperatures.  There may also be times when employees perform duties outdoors.  Depending on the season, outdoor temperatures will vary.

Employees may come into contact with residents who have infectious diseases or to resident bodily fluids or blood.  In addition, employees may come into contact with hazardous materials and facility equipment.

Vincentian is an Equal Opportunity Employer.