What are the responsibilities and job description for the Information Technology Support Technician position at Visionaire Partners?
IT Support Technician
Great opportunity to join a Fortune 500 company and provide deskside/helpdesk support!
This is a fully onsite 6-month contract-to-hire position.
You will support offices in Westborough, Holliston, Millbury, & Auburn, MA - but you may support other offices, as needed, including out-of-state project work. You must work flex hours, some weekends, & be on call (approx. 3-5 hours of overtime weekly).
We reimburse for mileage between locations (70 cents/mile). We do NOT reimburse for commute (first/last trip of day)
Visionaire Partners offers all full-time contractors & their spouses or domestic partners & dependents a 401k (up to 4% match), medical/dental/vision/life insurance, short/long-term disability, critical illness, hospital indemnity, accident coverage, & Medical/Dependent Care FSAs.
RESPONSIBILITIES
- Approx. 60% in-person support & 40% phone/email/chat support
- 8 hours of help desk/phone support rotation weekly
- Resolve Level l tickets & triage Level II/III tickets
- Troubleshoot & resolve tickets related to hardware/software/network issues
- Update ITSM ticketing system
- Interface with IT Infrastructure, Security, Apps Mgmt, Database, & Governance teams
- Adhere to IT Security Policies/Procedures
- Write & update KnowledgeBase articles
- Contribute to IT Continual Service Improvement efforts
- Support special projects
REQUIREMENTS
- 1 years of IT support experience (with certifications or a degree) OR 2 years of IT support experience (if no certifications or no degree)
- Windows O/S & MS Office support
- AD administration
- Network support skills
- Experience imaging/configuring out-of-the-box PCs
- Experience re-imaging PCs & installing approved apps & systems access
- Email spam filtering tool skills
- Software & hardware support skills
- Strong helpdesk & deskside support experience
- Excellent communication, documentation, & customer service skills
- Ability to work flexible hours, overtime (3-5 hours weekly), be on call, & work some weekends
- Must have a valid driver's license & clean driving record
- Must own a reliable vehicle
- Must be able to transport IT equipment
- Must be able to use your cell phone for work calls/texts
- Ability to pass background check & drug test (excluding THC)
W2 ONLY; NO 3rd Parties or Visa Sponsorship
Salary : $25 - $30
