What are the responsibilities and job description for the Network Systems Engineer position at Vitas Healthcare?
- Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner
- Orient new hires with relevant IT processes
- Effectively communicate to user community, IT team and relevant leadership
- Regularly interface with local business leadership and IT Leadership to ensure proper alignment
- Travel to related locations as needed to provide in-person support
- Maintain adequate daily backups of local File Server
- Maintain audio and video conferencing capabilities and technology
- Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date
- Maintain desktop/laptops hardware and software according to VITAS standards
- Coordinate all downtime and service impacting activities
- Manage the process when requesting and/or fulfilling equipment orders
- Assists in the coordination of office moves and office additions
- Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.
- Maintain and produce inventory reporting of IT assets in ITSM tool
- Provide backup support to other regions as needed, via telephone or on site.
- Two to four years of experience in an enterprise IT environment
- Knowledge of the service delivery and service support areas of the Information Technology Infrastructure Library (ITIL) with specific experience in Incident & Problem Management
- Ability to express complex technical concepts effectively, both verbally and in writing
- Excellent analytical and organizational skills
- Ability to work independently with limited supervision or collaboratively
- Excellent communication, efficient troubleshooting, and high level of motivation and time management skills
- Ability to work well with people from different disciplines with varying degrees of technical experience
- Ability to work on various assignments simultaneously
- Strong interpersonal skills within all levels of the organization
- Ability to navigate within automated systems and proficiency in Outlook, Word and Excel
- Associate degree in computer science, engineering, or related field from an accredited college or university or the international equivalent preferred
- Certified in ITIL foundations is desirable.
- EOE/AA M/F/D/V
Manager, Provider Network Operations
Independent Living Systems -
Miami, FL
