What are the responsibilities and job description for the Network Operations Center Technician (NOC Technician) position at VIVA USA Inc.?
Description:
Job Summary:
Join our dynamic team as a NOC Technician, where you’ll play a vital role in maintaining the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.
Roles and Responsibilities:
Monitor and maintain computer networks and systems
Ensure stability of telecommunications infrastructure
Respond to network alerts and troubleshoot issues
Perform regular network performance checks
Coordinate with field technicians and engineers
Maintain records of outages and quality control
Execute incident response for remote/cloud operations
Manage ServiceNow Incident, Change, and Problem Management
Conduct remote network surveillance and event response
Triage and resolve incidents within SLA timelines
Collaborate with SMEs for complex troubleshooting
Provide customer-facing support via phone, email, and portal
Communicate with stakeholders during service-impacting events
Manage vendor tickets effectively
Key Responsibilities:
Network monitoring and response
Technical support
Outage support
Qualifications & Skills:
Strong knowledge of IP networking and protocols
Experience with network monitoring tools
1 years troubleshooting IP connectivity and hardware errors
Proficiency in VPN, BGP, MPLS, SIP
Strong analytical and documentation skills
Ability to perform under pressure and respond quickly
Preferred Skills:
Experience in Network Operations or Telecom
Certifications: Network , Cisco CCST/CCNA
ITIL Certification
Experience with AWS Cloud surveillance
Must-Have Qualifications:
Strong working knowledge of IP networking & interoperability standards
1 years troubleshooting IP network connectivity
1 years troubleshooting routers, switches, servers, endpoints
Experience with VPN, BGP, MPLS, SIP
Ability to interpret network diagrams (e.g., Visio)
Nice-to-Have Skills:
Excellent verbal & written communication
Experience in Call Center or NOC (24/7 operations)
Software Proficiency:
Preferred: ServiceNow
Work Environment:
Call Center
Network Operations Center (NOC)
Corporate Office
Notes:
100% Onsite
- Work Schedule: Schedule 2: Mon, Tues (off Wednesday), Thurs – Fri, 7:00 AM – 5:30 PM CST