What are the responsibilities and job description for the Network Operations Center Technician position at ALOIS Solutions?
🚨 Hiring: NOC Technician I
📍 Location: Allen, TX (100% Onsite)
🕒 Schedule: Mon, Tue, Thu, Fri | 7:00 AM – 5:30 PM CST
🔍 About the Role
Join a leading Telecom & Public Safety Technology organization supporting mission-critical network operations, including 9-1-1 call handling systems. You’ll monitor, troubleshoot, and resolve network incidents in a fast-paced NOC environment.
🛠️ What You’ll Do
- Monitor and support IP networks & telecom systems
- Respond to network alerts and outages
- Troubleshoot routers, switches, servers & endpoints
- Manage incidents using ServiceNow
- Communicate with engineers, vendors & stakeholders
- Document incidents and ensure SLA compliance
✅ Must-Have Skills
- 1 year experience in NOC, Network Ops, or Technical Support
- Strong knowledge of IP Networking
- Hands-on troubleshooting of routers, switches & connectivity
- Experience with VPN, BGP, MPLS, SIP
- Ability to read network diagrams (Visio or similar)
⭐ Nice-to-Have
- Telecom or Call Center (24/7 ops) experience
- Certifications: Network , CCNA/CCST, ITIL
- AWS or cloud monitoring exposure
🔐 Requirements
- US Citizen (CJIS compliance)
- Must pass CJIS background check
- Degree not required
🏢 Work Environment
- Network Operations Center (NOC)
- Call Center / Corporate Office
- 100% Onsite – Allen, TX
💬 Interested?
Apply now or DM for quick details — limited submissions available!