What are the responsibilities and job description for the Network Operations Center Technician position at Motion Recruitment?
A global company that provides technology for public safety and enterprises is actively searching for a Network Operations Center Technician I to join their dynamic team. This is a starting 12-month contract with potential for conversion to full time. This role is 100% onsite Monday, Tuesday, Thursday and Friday’s from 7am-5:30PM CST.
Come be part of a company that has a supportive culture and growth and cross-functional experiences are endless. As the Network Operation Center Technician you’ll play a vital role in maintaining the stability and reliability of the network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.
Required Skills & Experience
- Strong knowledge of IP networking and protocols
- Experience with network monitoring tools
- 1 years troubleshooting IP connectivity and hardware errors
- Proficiency in VPN, BGP, MPLS, SIP
- Ability to interpret network diagrams (e.g., Visio)
- Strong analytical and documentation skills
- Must pass CJIS prior to start
- Ability to perform under pressure and respond quickly
Preferred Skills
- Experience in Network Operations or Telecom
- Certifications: Network , Cisco CCST/CCNA
- ITIL Certification
- Experience with AWS Cloud surveillance
What You Will Be Doing
Key Responsibilities:
- Monitor and maintain computer networks and systems
- Ensure stability of telecommunications infrastructure
- Respond to network alerts and troubleshoot issues
- Perform regular network performance checks
- Coordinate with field technicians and engineers
- Maintain records of outages and quality control
- Execute incident response for remote/cloud operations
- Manage ServiceNow Incident, Change, and Problem Management
- Conduct remote network surveillance and event response
- Triage and resolve incidents within SLA timelines
- Collaborate with SMEs for complex troubleshooting
- Provide customer-facing support via phone, email, and portal
- Communicate with stakeholders during service-impacting events
- Manage vendor tickets effectively
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Salary : $25 - $27