What are the responsibilities and job description for the IT Help Desk Technician position at Voigt-Abernathy?
Job Overview:
We are seeking a skilled IT Help Desk Technician to provide technical support and assistance to employees, ensuring the smooth operation of computer systems, software, and hardware. This role serves as the first point of contact for troubleshooting IT-related issues and plays a crucial role in maintaining the company’s technology infrastructure.
Key Responsibilities:
- Provide technical support via phone, chat, email, and in-person interactions.
- Travel to remote office locations possible.
- Diagnoses and resolve hardware, software, and network issues efficiently.
- Install, configure, and maintain computer systems, peripherals, and applications.
- Document and track IT problems to ensure timely resolution.
- Assist in system upgrades, security protocols, and maintenance.
- Train employees in IT best practices and cybersecurity awareness.
- Escalate complex issues to the Corporate IT Director or MSP.
- Help with setting up workstations for employees.
- Maintain inventory of IT equipment.
Required Skills & Qualifications:
- Proven experience in IT support or help desk roles.
- Strong knowledge of Windows, and network troubleshooting.
- Familiarity with Active Directory, Entra, Office 365, and remote support tools.
- Familiarity with IP/Cloud based phone systems.
- Familiarity with IT security protocols and best practices.
- Excellent communication and customer service skills.
- Ability to diagnose and resolve technical issues efficiently.
- High school diploma or equivalent GED.
- 2 years in customer service or technical support role.
- 1 years of helpdesk experience for IT related support.
Why Join Us?
- Work in a dynamic environment with a growing team.
- Opportunity to develop technical skills and advance in IT.
- Competitive salary and benefits package.
