What are the responsibilities and job description for the Front Desk Monitor position at Volunteers of America - Greater New York, Inc.?
Position: Front Desk Monitor
The Front Desk Monitor answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access.
Eden House is a single room occupancy residence (SRO) providing permanent, supportive housing to formerly homeless single adults, including those suffering from mental illness or HIV/AIDS. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/permanent-supportive-housing
Location: 50 West Mt. Eden Avenue • Bronx, NY 10452
Minimum Qualifications:
High school diploma or GED preferred.
Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
Must be able to perform diverse tasks with ease and maintain confidentiality.
Front Desk Monitor Principal Responsibilities:
Greet all visitors; assist them directly or announce their arrival to staff or residents.
Ensure that all clients sign in and out as required.
Route mail and deliveries as required.
Handle or assist in crisis intervention.
Follow assigned procedures in emergency situations.
Conduct rounds at residence as assigned.
Employees receive an exceptional benefits package including
Medical
Dental
Vision
Prescription coverage
Life insurance,
Retirement plan
Educational Reimbursement Program (includes tuition and license/certification)
Paid Time Off which is accrued monthly and roles over from year to year. In addition;
Paid Birthday Holiday
And much more…
Salary : $19