CREDIT CALL CENTER ASSOCIATE - E-COMMERCE

As a Credit Call Center Associate specializing in inbound calls, you represent Von Maur and our one-of-a-kind charge account. In this dynamic environment, you play a crucial role in ensuring customer satisfaction, retention, and account security for our valued customers.

WHAT YOU’LL DO:

• Own the customer experience – greet callers sincerely, be friendly and thank every customer
• Provide support to customers and store employees, take payments over the phone
• Investigate account issues and find solutions to customer problems
• Enter data in credit systems and maintain account records
• Process account applications and review credit files
• Create statement of accounts and compile documentation for legal requests
• Be available to work day, evening, and weekend shifts, on-site in Davenport, IA

WHAT YOU CAN EXPECT:
We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• Promote from within philosophy - creates endless career opportunities!

ABOUT US:
Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.