What are the responsibilities and job description for the Help Desk Support/Service desk position at vTech Solution Inc?
(W2 Local Candidate)
Role Description
This is a full-time on-site Service Desk role. The Service Desk professional will be responsible for providing technical support, troubleshooting issues, and delivering high-quality service to users. Daily responsibilities include responding to user inquiries, diagnosing and resolving technical problems, maintaining records of support requests, and ensuring timely follow-ups to address outstanding issues. The role requires clear communication to assist users in resolving challenges effectively and efficiently.
Qualifications
- Proficiency in Technical Support and Troubleshooting to identify and resolve technical issues efficiently
- Experience with Service Desk and Help Desk Support to assist end-users with technical challenges
- Solid knowledge of Information Technology systems, tools, and best practices
- Strong attention to detail, problem-solving, and organizational skills
- Excellent written and verbal communication skills
- Ability to provide high-quality customer service and work efficiently under pressure
- Preferred experience in the IT services industry; relevant certifications are a plus (e.g., ITIL, CompTIA A , or equivalent)
- Experience with Service Now, SCCM, Active directory, Bomgar, Beyond Trust