What are the responsibilities and job description for the Patient Services Representative position at Waikiki Health Center?
Waikiki Health has been providing healthcare services to our community for over 50 years. Thanks to our members and passionate and dedicated professionals, we have grown from our single Waikiki Drug Clinic, helping minimize the drug use among our community’s youth, to a multi-service, multi-site non-profit agency. Our mission is to provide quality medical and social services that are accessible and affordable for everyone, regardless of ability to pay. We strive to provide compassionate healing and expert care that result in improved health and quality of life for all in our island community. We work hard each day to better ourselves in order to care for our Hawaii Ohana. If you are looking for a career path that will make an everlasting difference in your community, Waikiki Health is right for you.
Waikiki Health is recruiting for a full time Patient Services Representative. This position helps to maintain efficient workflow in administering the day-to-day activities of the front business office. It involves many responsibilities from providing excellent customer service, collecting patient demographic information, verifying and checking insurance and eligibility, and managing provider schedules.
In order to be considered for the position, you must apply through ADP Workforce Now:
https://workforcenow.adp.com/mdf/recruitment/recruitment.html?cid=d2354195-5aa4-430f-8772-667797e2561e&sid=V2Fpa2lraWg=&ccId=19000101_000001&type=MP&lang=en_US
Duties include but are not limited to:
- Provides superior customer service to patients and associates in person and on the telephone.
- Operates at assigned function(s) in accordance with prescribed procedures.
- Uses the agency ATHENA System and Electronic Medical Records system.
- Verify patient’s demographic information.
- Ensures adequate supply of all patient service forms.
- Assist with productivity and working with the clinical staff and medical providers.
- Other duties as assigned
Qualifications:
- Familiarity with common software programs, (i.e., Windows-based programs).
- Ability to quickly learn new systems.
- Ability to communicate effectively with patients, community members, and staff members.
- High school graduate or equivalent.
- Some post-secondary education is preferred.
- A minimum of one year working in a medical office with knowledge of medical terminology
- Basic knowledge of common medications and billing procedures preferred.
*Waikiki Health requires proof of the following immunization; with or without reasonable accommodation: TB skin test or chest x-ray, Hep B (optional), Covid-19.
Waikiki Health provides a comprehensive set of benefits to our employees, including 100% premium paid employee health care, voluntary life insurance, generous employer matching, paid holidays, paid time-off, and more. We are currently looking for compassionate and team-oriented individuals to join our organization. If you are interested in improving health and quality of life for all in our island community, please visit our website for more information: waikikihealth.org