What are the responsibilities and job description for the Outreach Patient Services Representative position at Waikiki Health?
Waikiki Health has been providing healthcare services to our community for over 50 years. Thanks to our members and passionate and dedicated professionals, we have grown from our single Waikiki Drug Clinic, helping minimize the drug use among our community’s youth, to a multi-service, multi-site non-profit agency. Our mission is to provide quality medical and social services that are accessible and affordable for everyone, regardless of ability to pay. We strive to provide compassionate healing and expert care that result in improved health and quality of life for all in our island community. We work hard each day to better ourselves in order to care for our Hawaii Ohana. If you are looking for a career path that will make an everlasting difference in your community, Waikiki Health is right for you.
Waikiki Health is recruiting for a full time Outreach Patient Services Representative. The Outreach Patient Services Representative (PSR) is a part of the outreach team. The Outreach PSR reports directly to the PSR Manager and is responsible for providing excellent and accurate customer service in a friendly manner. They also work collaboratively with the Medical Assistant and Medical Provider. The primary responsibility of the Outreach PSR is to safely drive the Mobile Medical Unit to outreach locations and administering day-to-day patient scheduling/check-in, patient registrations, and insurance eligibility.
In order to be considered for the position, you must apply through ADP Workforce Now:
https://workforcenow.adp.com/mdf/recruitment/recruitment.html?cid=d2354195-5aa4-430f-8772-667797e2561e&sid=V2Fpa2lraWg=&ccId=19000101_000001&type=MP&lang=en_US
Duties include but are not limited to:
- Drive the mobile medical unit (MMU) to outreach locations
- Check-in patients to appointment.
- Operates at assigned function(s) in accordance with prescribed procedures.
- Accurately scans registration documents and indexes accordingly and timely.
- Continually to work with clinical team to identify ways to provide efficient and effective care.
- Other duties as assigned
Qualifications:
- CDL (Commercial Driver’s License) and 5-year driving history loss/clean drivers abstract.
- Familiarity with common software programs, (i.e., Windows-based programs) and iPad.
- Ability to quickly learn electronic medical record system (Athena).
- Ability to communicate effectively with patients, community members, and staff members, politely and professionally.
- High school graduate or equivalent.
- Experience driving oversize vehicle or capable of learning to drive oversize vehicle.
- One year working in a medical office preferred.
*Waikiki Health requires proof of the following immunization; with or without reasonable accommodation: TB skin test or chest x-ray, Hep B (optional), Covid-19.
Waikiki Health provides a comprehensive set of benefits to our employees, including 100% premium paid employee health care, voluntary life insurance, generous employer matching, paid holidays, paid time-off, and more. We are currently looking for compassionate and team-oriented individuals to join our organization. If you are interested in improving health and quality of life for all in our island community, please visit our website for more information: waikikihealth.org
