What are the responsibilities and job description for the Audi Ontario Service Advisor position at Walter's Auto Sales?
As a Service Advisor, you will own our customers experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.
We aren't like most dealerships; we have a close-knit, open communication team environment. You will have leadership's support and transparency when it comes to your career growth here. Endless income potential with un-capped commission opportunities.
What We Offer:
- Paid Training
- Clear promotion track growth from within
- Flexible scheduling if you need it
- 401k
- Medical, Dental, Vision
RESPONSIBILITIES:
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently
REQUIREMENTS:
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance.
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen