What are the responsibilities and job description for the Practice Development Manager position at Warner Norcross + Judd?
Warner Norcross Judd LLP is excited to announce our search for a Practice Development Manager to join our Business Development Marketing team in our Grand Rapids or Detroit office. This position will provide strategic support to ensure that the firm delivers exemplary client service. The role provides direction and support to practice and industry groups to maintain focus on and progress toward goals and objectives.
Responsibilities:
Practice & Industry Group Management
1. Assist with the development and help manage implementation of strategic business plans for assigned practice and industry groups annually and report progress related to milestones and KPIs
2. Work with practice and industry group leadership, as well as the business development leads, to develop agendas for regular group meetings and manage action items resulting from meetings; and regularly share progress, success and upcoming activity updates with key constituents
3. Work with business development leads to track and report on business development activities and initiatives, periodically sharing updates with participants among the groups
4. Coordinate the development and implementation of groups’ marketing activities, client events, sponsorships, seminars and webinars, and client communications
5. Work closely with the events manager and members of the marketing team on logistics and promotion of practice/industry group programs, events related to business development, and client communications
6. Collaborate with business development and marketing department on projects as needed
Client Service Management
1. Work with client service manager and members of the client service teams to assist them in meeting goals for growth
2. Identify client service opportunities with existing clients and develop and implement strategies to provide superior client service
3. Work with CRM systems specialist to manage client contact lists for all client teams and ensure that appropriate client contacts are invited to firm programs
4. Work with experience database team to manage information concerning the firm’s experiences to be listed on firm’s external website and used for pitches and proposals
The above list is not intended to be all-inclusive but provides a general framework for the position. Other related responsibilities will arise from time-to-time and be assigned to department members.
Competencies
Experience, Education and Training
About Warner
By providing discerning and proactive legal advice, Warner Norcross Judd builds a better partnership with its clients. Warner is a full service corporate law firm with 230 attorneys practicing in nine offices throughout Michigan: Bloomfield Hills, Detroit, Grand Rapids, Holland, Kalamazoo, Lansing, Macomb, Midland and Muskegon. To learn more, visit www.wnj.com, follow us on Twitter @WNJLLP or connect on LinkedIn or Facebook.
EEO Statement
Warner Norcross Judd LLP is committed to diversity, equity and inclusion in our workplaces. Everyone is encouraged to bring their “whole selves” to work. We are committed to building a firm that reflects the diversity of the clients and communities we serve. We can foster inclusion and equity by moving beyond barriers and rejecting stereotypes based on gender, race, color, religion, national origin, age, disability, sexual orientation, gender identity and veteran status. The result is a high performing team of professionals providing excellent service to our clients.
How to Apply
We appreciate your interest in exploring career opportunities with Warner. To complete an application, click “Apply Now” and create a profile to continue.
Closing Statement
Warner hires top talent at every point in our organization. We are seeking dedicated professionals with diverse backgrounds who strive to support the firm and its goals. Our collegial culture attracts people with diverse skills and backgrounds who are dedicated to teamwork and client service.
Responsibilities:
Practice & Industry Group Management
1. Assist with the development and help manage implementation of strategic business plans for assigned practice and industry groups annually and report progress related to milestones and KPIs
2. Work with practice and industry group leadership, as well as the business development leads, to develop agendas for regular group meetings and manage action items resulting from meetings; and regularly share progress, success and upcoming activity updates with key constituents
3. Work with business development leads to track and report on business development activities and initiatives, periodically sharing updates with participants among the groups
4. Coordinate the development and implementation of groups’ marketing activities, client events, sponsorships, seminars and webinars, and client communications
5. Work closely with the events manager and members of the marketing team on logistics and promotion of practice/industry group programs, events related to business development, and client communications
6. Collaborate with business development and marketing department on projects as needed
Client Service Management
1. Work with client service manager and members of the client service teams to assist them in meeting goals for growth
2. Identify client service opportunities with existing clients and develop and implement strategies to provide superior client service
3. Work with CRM systems specialist to manage client contact lists for all client teams and ensure that appropriate client contacts are invited to firm programs
4. Work with experience database team to manage information concerning the firm’s experiences to be listed on firm’s external website and used for pitches and proposals
The above list is not intended to be all-inclusive but provides a general framework for the position. Other related responsibilities will arise from time-to-time and be assigned to department members.
Competencies
- Initiative
- Planning and organizing
- Forward thinking
- Attention to detail/thoroughness
- Communication skills
- Customer orientation and responsiveness
- Interpersonal skills
- Teamwork
- Time management
Experience, Education and Training
- Bachelor’s degree preferred
- 3-5 years of experience
- Professional services experience preferred
- Proficiency in relevant firm software packages including, but not limited to Word, Excel and PowerPoint programs, as well as general knowledge of databases preferred
About Warner
By providing discerning and proactive legal advice, Warner Norcross Judd builds a better partnership with its clients. Warner is a full service corporate law firm with 230 attorneys practicing in nine offices throughout Michigan: Bloomfield Hills, Detroit, Grand Rapids, Holland, Kalamazoo, Lansing, Macomb, Midland and Muskegon. To learn more, visit www.wnj.com, follow us on Twitter @WNJLLP or connect on LinkedIn or Facebook.
EEO Statement
Warner Norcross Judd LLP is committed to diversity, equity and inclusion in our workplaces. Everyone is encouraged to bring their “whole selves” to work. We are committed to building a firm that reflects the diversity of the clients and communities we serve. We can foster inclusion and equity by moving beyond barriers and rejecting stereotypes based on gender, race, color, religion, national origin, age, disability, sexual orientation, gender identity and veteran status. The result is a high performing team of professionals providing excellent service to our clients.
How to Apply
We appreciate your interest in exploring career opportunities with Warner. To complete an application, click “Apply Now” and create a profile to continue.
Closing Statement
Warner hires top talent at every point in our organization. We are seeking dedicated professionals with diverse backgrounds who strive to support the firm and its goals. Our collegial culture attracts people with diverse skills and backgrounds who are dedicated to teamwork and client service.
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