Strategic Accounts Receivable Specialist

Who We Are At Watts, we can feel proud every day about what we do. No matter what function we support, we’re all part of the same crucial mission — to provide safe, clean water for the world, and to protect our planet’s most valuable resource. That’s why we’ve designed and manufactured high-quality products for 150 years, that are trusted by customers across the globe. It’s why we’re at the forefront of innovation and work with industry-leading technology to provide smart and connected, sustainable water solutions for the future. And it’s why we help people around the world gain access to water through our humanitarian work. We care — about quality, sustainability, and each other. We work collaboratively, as One Watts, to make a real difference. After all, the whole world needs water. Not many companies can offer that level of stability and career growth, combined with real purpose. What we do matters — together, we’re reimagining the future of water. The Strategic Accounts Receivable Specialist is responsible for the efficient, productive and accurate resolution of accounts receivable for an assigned territory while maintaining good customer relations and achieving company standards for results. Accountable for Customer Dispute Management Services (CDMS/dispute management) and overall customer satisfaction for resolution. You will assist and lead in performing multiple accounting, audit and financial related functions and tasks for AR. Projects may be assigned from time to time for implementation and business needs. You will be working a hybrid schedule in North Andover, MA and be reporting to the Sr. Manager Financial Shared Services. You Will: Support and coordinate the activities of an AR portfolio more than $USD 10M Manage the tactical relationship of the customers as representative of the Finance Shared Services organization Troubleshoot issues and assess impacts and solutions Coordinate Customer meetings and prepare the topics for review and resolution Present findings and publish reports to Sr. Management with expectations of solution-based results Provide for guidance in strategic decisions regarding customer terms, payment methods and credit requirements Provide an analytical review of an assigned collections territory to prioritize research efforts and determine the appropriate methodology for each account (letter, call, etc.) Make judgment decisions regarding the status of a customer account based on analysis of the customer's purchases, payments, history, ability to pay, credit limit exposure, and our business strategy. Strive to make decisions that result in a win-win situation. Communicate with Field Sales, Agents, Logistics, and Management regarding identified account risks, potential credit problems, disputes and customer comments. Identify and escalate. Maintain all AR data related to customer discounts, allowances and rebates Provide Customer Dispute management within HighRadius tool Follow SOP business rules, and through case creation, generate a credit memo where applicable to resolve customer financial disputes. Maintain an accurate and up to date collection note system in QAD for all defined customers. Provide support for common carrier disputes. Provide guidance and direction to Sales and Operations with regard to the release of orders to accounts that have aged accounts receivable. Identify and assist in the preparation of accounts for placement with collection agencies or 3rd Party activity. Partner with and backup other team members as necessary. Negotiate and structure payment plans and recommend write offs as needed Perform other duties assigned by Management You Have: Bachelor's degree in business, accounting or related discipline preferred 2 years of related experience preferred Excellent computer/technical skills, specifically proficient in Microsoft Excel (pivot tables, v-lookups, formulas) Strong systems acumen with large ERP system, analysis capabilities, and other system / tool enablers The ability to collaborate well with people with varying technical abilities Strong focus on customer service and the ability to take a constructive approach to conflict resolution Root cause identification skills The ability work with all levels in an organization Strong financial skills and understanding of financial concepts Experience with public company compliance requirements preferred including process owner responsibilities for policy and procedures and internal SOX controls over financial reporting in a financial shared services environment What’s In It For You: • People-First Culture – Enriching and caring for people is at the core of who we are; this includes our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected. • 401K Plan • Flexible PTO & Generous Paid Holidays • Educational Assistance • Variety of Medical plan options – choose the one that is right for you! • Sustainability – One of Newsweek’s Top 400 of “America’s Most Responsible Companies” for sustainability performance, three years running. PHYSICAL REQUIREMENTS: While performing the responsibilities of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. You must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus. WORK ENVIRONMENT: Work in both office and manufacturing environment. May occasionally be required to perform job responsibilities outside the typical office setting. Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources. Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. Our family of brands offers some of the most varied product lines in the world, with world-class, water-related solutions focused on: Drainage and Water Reuse HVAC and Hot Water Plumbing and Flow Control Water Quality and Rainwater Harvesting We are a $1.9 billion global company, listed on the New York Stock Exchange (NYSE) with a presence in five (5) continents and twenty-four (24) countries, and an employee population that speaks over eighteen (18) languages. As a people-first company, we prize enriching and caring for all who work here not only through words but through actions. This includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected. We are proud to be an organization that believes that a safer world is a more sustainable world – a belief that we proudly reflect in each of our technologies and solutions and our environmental and social commitments, such as our partnership with Planet Water Foundation. Learn more about the Watts way, here. Specialties Plumbing, HVAC, Water Quality, and Gas Headquarters Americas & Corporate Headquarters: North Andover, Massachusetts, USA Asia-Pacific, Middle East & Africa (APMEA) Headquarters: Shanghai, China Company Size About 5,000 employees Website http://www.watts.com/ http://www.wattsindustries.com/ http://www.wattsasia.com/ Industry Machinery Founded 1874