Material Support

Summary

Team Member will provide customer service and technical assistance to the Wausau Homes Builder Federation. They will assist our builders by investigating and processing inquiries regarding material orders, warranties, service, and shortage claims. Team Member will also perform estimates for interior and exterior materials.

Essential Duties and Responsibilities

• Coordinate service and warranty needs while working together with sales, scheduling, purchasing, vendors, and the customer. This includes ordering materials as needed and being a liaison between the customer and the company.
• Build relationships with builders to answer service and warranty related questions via email, phone, and/or customer management software.
• Respond to customer service issues in a timely, respectful, and professional manner.
• Assist customers with troubleshooting issues as needed.
• Assist the customer with material quotes, service requests, and miscellaneous orders.
• Communicate with the customer to finalize material needs and pricing.
• Create material orders using an ERP system.
• Take ownership of customer issues and follow through to resolution.
• Review order documents for thoroughness and clarity.
• Calculate quantities of materials needed for interior and exterior completion.
• Upload material quantities to the ERP system for Supply Chain to place orders.
• All other duties as assigned.

SKILLS AND QUALIFICATIONS

• Strong written and oral communication skills.
• A strong commitment to customer satisfaction and issue resolution.
• Excellent communication, conflict, and people skills.
• Ability to thrive in a multi-task, team-oriented, flexible environment.
• Working knowledge of building material usage and construction practices.
• Ability to understand blueprints.
• Disciplined and Self-directed.
• Knowledgeable in Excel.
• Aptitude in problem-solving.
• Flexibility and dependability.
• Ability to meet deadlines.

EDUCATION AND/OR EXPERIENCE

• Associate degree, or 2-5 years related experience and/or training or equivalent combination of education and relevant working experience in material estimating, customer service or sales within the residential home building industry preferred.
• Experience with Enterprise Resource Planning (ERP) systems.
• Experience with Microsoft Office Programs.
• Experience with Vendor Quoting software programs and configurators.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. The ideal candidate should be comfortable with prolonged periods of sitting at a desk and working on a computer.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate; this position involves working in an office environment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not intended to contain or be interpreted as a comprehensive list of all duties, responsibilities and qualifications required of team members assigned to this job.