Assistant Property Manager

Description

Department:  Property & Asset Management     Work Arrangement:  Onsite     Location:  Northampton

Assistant Property Manager

Are you interested in work that makes a difference in the lives of others? Join our growing Property Management team! At Way Finders, we light pathways and open doors to homes and communities where people thrive. Way Finders is the largest affordable housing organization in western Massachusetts. Since 1983, our Real Estate Division has transformed neighborhoods through the design and planning of new housing and the acquisition and renovation of existing properties. The most recent additions to our portfolio of affordable housing for low-income families include Live 155 and The Lumber Yard in Northampton and Library Commons in Holyoke.

Way Finders is a mission-oriented nonprofit organization that offers a fast-paced, professional work environment focused on achievement. We employ individuals with a strong commitment to excellence, a collaborative nature, and the desire to make a difference. Way Finders currently has an exciting opportunity for a full-tie Assistant Property Manager at our Northampton portfolio. The Assistant Property Manager provides great customer service and high-quality administrative support in maintaining compliance with regulations and lender requirements.

The candidate will work fully onsite.  Occasional travel is required for trainings and meetings.

Responsibilities include:

• Provide primary administrative support
• Ensure tenants are responded to in a timely, respectful, and empathetic manner whether in-person, by phone, or through email correspondence; direct higher-level inquiries/issues to the appropriate personnel, following up to confirm resolution
• Complete all tenant documentation in a timely and accurate manner
• Maintain tenant files; track and prepare files for annual renewal and recertification process; prepare and submit all recertifications to Property Manager (PM) for final approval; forward non-cooperative cases to designated attorney
• Perform all unit inspections for assigned properties
• Assist the PM in achieving occupancy goals through tenant retention, marketing, leasing, and rent collection
• Monitor monthly receivables, prepare 30-day notices and agreements, pursuing eviction as necessary
• Assist the PM to develop and maintain property budgets, and in preparation for audits and compliance-monitoring
• Ensure the security and protection of private tenant records and documents in accordance with all applicable standards, rules, policies, and regulations
• Establish and maintain strong, collaborative relationships with internal staff (including across departments), tenants, owners, community groups, funding sources, and other housing-related departments or agencies

Requirements include:

• 2 years’ equivalent experience in an assistant property manager role, or a related role in an office environment; a combination of experience plus an Associate degree may be a substitute
• Bilingual (English/Spanish) skills preferred but not required
• Demonstrated ability with Microsoft Office applications, and comfort learning new technologies; Yardi experience highly preferred
• Excellent customer service skills with the ability to serve diverse populations and communicate effectively and empathetically
• Solid organizational skills with a high degree of accuracy and attention to detail, plus the ability to reprioritize
• Flexibility for travel throughout the portfolio and to respond to on-call/emergency calls
• Knowledge of Tax Credits, Rural Development, and Department of Housing and Urban Development (HUD) regulations preferred
• Valid driver’s license with acceptable driving record; reliable vehicle 
• CORI/MVR

Benefits include:  Generous paid time-off | 12 holidays annually | Health, dental, and vision insurance options | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage between $19.25 and $24.00 per hour depending on qualifications. Interested applicants must submit a cover letter and resume; applications will be accepted until the position is filled.  CORI/MVR.

Way Finders is an Equal Opportunity Employer that seeks a diverse staff in order to reflect our community and those we serve. Qualified individuals from diverse backgrounds are strongly encouraged to apply. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.

Qualifications

Salary : $19 - $24