What are the responsibilities and job description for the Collections Associate position at Wayne Bank?
Salary Grade: Associate
Duties: Contributes to the soundness of the loan portfolio through prompt collections of delinquent loan accounts, maintains a satisfactory percentage of past due accounts. Contributes to the bank’s growth and customer satisfaction by working with customers to resolve delinquent status of accounts. Communicates with delinquent borrowers in attempting to obtain late payments, using various means of contact such as telephone, letters, and personal visits, and documents all action taken. Prepares monthly summary delinquent reports for loan officers and Board of Directors indicating the type and status of delinquent accounts and collection actions taken. Accepts payments and issues receipts for delinquent loans.
Skills: Excellent communication, organizational, interpersonal skills, working knowledge of the Bank’s products and services and basic computer knowledge.
Experience: A minimum of 1 year of consumer lending collections experience required.
Education: High School Diploma or equivalency required. 2- or 4-year degree preferred.
Duties: Contributes to the soundness of the loan portfolio through prompt collections of delinquent loan accounts, maintains a satisfactory percentage of past due accounts. Contributes to the bank’s growth and customer satisfaction by working with customers to resolve delinquent status of accounts. Communicates with delinquent borrowers in attempting to obtain late payments, using various means of contact such as telephone, letters, and personal visits, and documents all action taken. Prepares monthly summary delinquent reports for loan officers and Board of Directors indicating the type and status of delinquent accounts and collection actions taken. Accepts payments and issues receipts for delinquent loans.
Skills: Excellent communication, organizational, interpersonal skills, working knowledge of the Bank’s products and services and basic computer knowledge.
Experience: A minimum of 1 year of consumer lending collections experience required.
Education: High School Diploma or equivalency required. 2- or 4-year degree preferred.