What are the responsibilities and job description for the Customer Care Service Representative position at Wayne Bank?
Overview:
- Responsible for resolving a variety of customer requests via inbound and outbound calls with the goal of exceeding expectations.
- Promotes service excellence by modeling exceptional customer services characteristics to retain and build new and existing customer relationships.
- Understand and solve problems effectively at first contact; match products and service solutions to each customers’ unique needs and make referrals to the appropriate business partner when appropriate.
- Optimize the client experience by informing and educating clients of useful resources and innovative technology.
- Follows established policies and procedures to resolve customer requests in a consistently accurate manner.
Qualifications:
- Excellent verbal communication and listening skills.
- Ability to work professionally in a fast-paced environment that requires accuracy and multi-tasking.
- Has the ability to engage with customers, begin a conversation, and anticipate customer questions while professionally and confidently answering the questions in a timely manner.
- Moderate typing skills required, moderate to advanced computer skills.
- Knowledge of WORD and EXCEL required.
- Comprehensive knowledge of all bank products and services preferred.
Experience and Education:
- A minimum of one (1) year retail banking experience required.
- High School Diploma or Equivalency
Wayne Bank Offers:
- Generous PTO and sick time
- Comprehensive benefits package
- 401k plan with company match
- Annual increases and bonus potential
- Growth oriented company culture
We thank all applicants for their interest and consideration in Wayne Bank! Qualified candidates will be contacted promptly.
Salary : $29,900 - $37,900