Manager, Parking Operations

JOB PURPOSE
The Manager, Parking Operations reports to the Associate Director, Parking & Transportation Services and is responsible for the oversight and management of the day-to-day operational activities of the Parking and Transportation Department. Provides leadership in staff management, customer service, facility cleanliness and repairs, and communication. Oversees departmental parking citations, violations, and enforcement processes.

ESSENTIAL FUNCTIONS
Conduct inspections of all parking lots and structures, document findings and follow up on corrective actions to ensure that facilities are secure, clean, safe, well lit, hazard free, and presentable to all parking visitors.

Oversee and supervise staff. Will recruit, hire, train, direct daily activities, discipline and develop the staff to ensure accurate and timely customer service and service delivery. Ensure transactions for all personnel within the assigned units are performed in compliance with University policy and procedure.

Responsible for the maintenance and repair of parking equipment. Submit service requests to appropriate internal and external entities when needed.

Maintain constant communication with staff while on duty. Communicate with management team as required.

Lead department improvement efforts with regard to technology and operations. Identify issues and concerns; develop and implement solutions that produce efficient operations.

Orchestrate staff schedules, task assignments, equipment allocation to ensure that department objectives and goals are met.

Audit staff service card access records and daily reports.

Attend departmental meetings; effectively communicate and disseminate information to staff.

Perform other related duties as assigned.

Unique Duties

Qualifications

MINIMUM QUALIFICATIONS

Education: Bachelor's Degree in business administration, facilities management or related field -or- an equivalent combination of education and experience.

Experience: A minimum of five years' experience in parking operations, customer service or related fields. Previous supervisory experience.

Knowledge, Skills and Abilities
COMMUNICATION SKILLS: Ability to communicate effectively with others with high-level verbal and written skill.

HUMAN RELATION SKILLS: Strong human relations skills. Ability to foster a cooperative work environment.

SUPERVISORY SKILLS: Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train staff and develop subordinate's skills. Ability to foster teamwork among staff members.

ORGANIZATIONAL SKILLS: Excellent organizational, planning, and project management skills. Ability to effectively manage time and schedules. Able to work under pressure and meet deadlines. Ability to prioritize and schedule work assignments.

CUSTOMER SERVICE KNOWLEDGE: Knowledge of customer service standards and procedures. Able to represent and deliver excellent service that meets and exceeds WSU standards.

ANALYTICAL AND PROBLEM SOLVING SKILLS: Demonstrated ability for accuracy and thoroughness. Solid business acumen, management, and problem-solving skills. Ability to analyze complex information, and to define and solve problems. Problem-solve and work independently in a changing and multi-tasking environment with numerous deadlines.

TECHNICAL SKILLS: Microsoft office; Proficient in the use of computer technology. Knowledge of parking related software preferred (e.g. T2 Flex, Amano McGann iParc, NICE Surveillance, CS Gold).

Must obtain security clearance.

Working Conditions
Ability to work a variety of shifts which may include weekends, evenings, and holidays. Ability to conduct visual and audio surveillance while patrolling, monitoring and inspecting the University's parking facilities, lots and outdoor areas. Ability to work in the presence of variations in temperature and atmospheric conditions, i.e. weather. Ability to transport and utilize heavy and awkward equipment in repairing malfunctioning parking gate mechanisms.

Preferred Qualifications

Testing Requirements

Not Applicable

Test Scheduling

Job Type

Full-Time

Job Category

Professional/Administration & Supervisory/Management

Fiscal Year of Job Open Date

2022

Job Open Date
(When job is posted in the system)

12-20-2021

Job Close Date
(or until suitable candidate is found)

Until Suitable Candidate is Found

Is this position reposted?

No

Reposting Reason:

None (New Posting)

Background Check Requirements

University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting to work. If you are offered employment, the University will inform you if a background check is required.